TRM Labs incident

Slowness and Errors in the EU site

Minor Resolved View vendor source →

TRM Labs experienced a minor incident on February 4, 2026 affecting EU - Forensics on Web, lasting 8h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 04:12 PM UTC
Resolved
Feb 05, 2026, 01:06 AM UTC
Duration
8h 53m
Detected by Pingoru
Feb 04, 2026, 04:12 PM UTC

Affected components

EU - Forensics on Web

Update timeline

  1. investigating Feb 04, 2026, 04:12 PM UTC

    We are seeing slowness and some occasional errors in EU Forensics. We are currently investigating.

  2. identified Feb 04, 2026, 04:28 PM UTC

    We have identified the issue and working on a fix.

  3. identified Feb 04, 2026, 05:54 PM UTC

    All errors on Forensics in EU have been resolved. We are looking in to any slowness concerns.

  4. monitoring Feb 04, 2026, 06:59 PM UTC

    Risk indicator issues are resolved as well and we see improved performance. Will continue to monitor.

  5. resolved Feb 05, 2026, 01:06 AM UTC

    The issue is resolved.