TRM Labs Outage History

TRM Labs is up right now

Pingoru has recorded 97 incidents for TRM Labs: 96 in the last 12 months and 25 in the last 90 days.

Source: status.trmlabs.com

97incidents recorded
96last 12 months
25last 90 days
5 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking TRM Labs in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026820 of 720 (3%)
May 2026519 of 744 (3%)
June 2026721 of 720 (3%)
July 2026757 of 744 (8%)
August 20261453 of 744 (7%)
September 2026826 of 720 (4%)
October 2026319 of 589 (3%)

Incidents, newest first

Minor July 17, 2026 Transaction Monitoring Webhook service is down 1h 54m US - API - Transaction Monitoring

Started Jul 17, 2026, 01:07 AM UTC· resolved Jul 17, 2026, 03:01 AM UTC

  1. investigating Jul 17, 2026, 01:07 AM UTC

    Currently investigating

  2. investigating Jul 17, 2026, 01:29 AM UTC

    Note: API services are healthy. Only webhook services are affected.

  3. investigating Jul 17, 2026, 01:33 AM UTC

    NOTE: The API itself continues to be healthy. This is only affecting webhook services.

  4. monitoring Jul 17, 2026, 01:51 AM UTC

    Webhook delivery is flowing again. We are continuing to monitor the service.

  5. resolved Jul 17, 2026, 03:01 AM UTC

    Transaction Monitoring webhook delivery has been fully restored, and all delayed notifications have now been sent. No webhooks were lost.

Read the full incident report →

Critical July 6, 2026 Elevated API Errors on EU Platform 4h 19m

Started Jul 06, 2026, 02:46 PM UTC· resolved Jul 06, 2026, 07:05 PM UTC

  1. investigating Jul 06, 2026, 02:46 PM UTC

    We're experiencing an elevated level of API errors on the EU platform and are currently looking into the issue.

  2. identified Jul 06, 2026, 03:31 PM UTC

    We believe we have identified the cause of this elevated error rate and are looking into it.

  3. identified Jul 06, 2026, 04:40 PM UTC

    We are continuing to look into mitigations for the root cause.

  4. monitoring Jul 06, 2026, 05:58 PM UTC

    The error rate on the EU platform has been reduced. We are currently monitoring the solutions we've put in place.

  5. resolved Jul 06, 2026, 07:05 PM UTC

    We have confirmed that the elevated error rate on the EU platform has been mitigated for the past hour.

Read the full incident report →

Notice June 22, 2026 WS API Elevated Error Rates – US - API - Wallet Screening

Started Jun 22, 2026, 07:16 PM UTC· resolved Jun 22, 2026, 07:16 PM UTC

  1. resolved Jun 22, 2026, 07:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2026 Elevated error rates on Forensics and Transaction Monitoring APIs 1h 8m US - Forensics on Web, EU - Forensics on Web, US - API - Transaction Monitoring

Started Jun 12, 2026, 04:41 PM UTC· resolved Jun 12, 2026, 05:49 PM UTC

  1. investigating Jun 12, 2026, 04:41 PM UTC

    We're investigated elevated error rates on Forensics and Transaction Monitoring APIs.

  2. investigating Jun 12, 2026, 04:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2026, 04:44 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 12, 2026, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 12, 2026, 05:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026 Elevated error rates on Forensics 1h 53m US - Forensics on Web

Started Jun 10, 2026, 03:08 PM UTC· resolved Jun 10, 2026, 05:02 PM UTC

  1. investigating Jun 10, 2026, 03:08 PM UTC

    We're investigating elevated error rates on Forensics on Web

  2. monitoring Jun 10, 2026, 04:12 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Jun 10, 2026, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 High latencies on Graph Visualizer and Wallet Screening APIs 7h 39m US - Forensics on Web, EU - Forensics on Web, US - API - Wallet Screening, EU - API - Wallet Screening

Started Jun 09, 2026, 01:36 PM UTC· resolved Jun 09, 2026, 09:15 PM UTC

  1. investigating Jun 09, 2026, 01:36 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 09, 2026, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 09, 2026, 04:29 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 09, 2026, 09:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 6, 2026 Elevated error rates for public APIs 5h 50m US - API - Wallet Screening, US - API - Transaction Monitoring, EU - API - Wallet Screening

Started Jun 06, 2026, 07:32 PM UTC· resolved Jun 07, 2026, 01:22 AM UTC

  1. investigating Jun 06, 2026, 08:38 PM UTC

    Wallet Screening and TM2 APIs are seeing elevated error rates. We are investigating

  2. monitoring Jun 06, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 06, 2026, 08:54 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 06, 2026, 09:21 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Jun 06, 2026, 09:43 PM UTC

    Wallet Screening and TM2 APIs are seeing elevated error rates. We are investigating

  6. monitoring Jun 06, 2026, 09:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Jun 07, 2026, 01:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 29, 2026 Login issues with EU sites 8h 37m EU - Forensics on Web, EU - Detect

Started May 29, 2026, 01:14 PM UTC· resolved May 29, 2026, 09:52 PM UTC

  1. identified May 29, 2026, 01:14 PM UTC

    We are aware of login issues preventing access to the EU instance. We have identified the root cause and are currently investigating a fix.

  2. monitoring May 29, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026 Increased latencies on Forensics in EU 5h 13m EU - Forensics on Web

Started May 11, 2026, 09:55 AM UTC· resolved May 11, 2026, 03:08 PM UTC

  1. investigating May 11, 2026, 03:08 PM UTC

    We are currently investigating this issue.

  2. resolved May 11, 2026, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2026 Elevated errors on Forensics 34m US - Forensics on Web

Started May 08, 2026, 04:43 PM UTC· resolved May 08, 2026, 05:17 PM UTC

  1. investigating May 08, 2026, 04:43 PM UTC

    The team is investigating an elevated rate of timeouts in the TRM UI.

  2. investigating May 08, 2026, 04:44 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 08, 2026, 10:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026 Graph Visualizer latency on exposure views 12m US - Forensics on Web

Started May 05, 2026, 05:37 PM UTC· resolved May 05, 2026, 05:49 PM UTC

  1. investigating May 05, 2026, 05:37 PM UTC

    We are investigating reports of latency and timeouts in Graph Visualizer exposure views in TRM Forensics.

Read the full incident report →

Major April 23, 2026 Webhook delivery delays 22m US - API - Transaction Monitoring

Started Apr 23, 2026, 08:37 AM UTC· resolved Apr 23, 2026, 08:59 AM UTC

  1. investigating Apr 23, 2026, 08:37 AM UTC

    Delays in publishing webhooks

  2. identified Apr 23, 2026, 08:40 AM UTC

    We have identified the root cause, and are working on a fix.

  3. monitoring Apr 23, 2026, 08:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 23, 2026, 08:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 22, 2026 Red Canary VPN detection –

Started Apr 22, 2026, 03:34 PM UTC· resolved Apr 22, 2026, 03:34 PM UTC

  1. resolved Apr 22, 2026, 03:34 PM UTC

    Summary A Red Canary alert ([THREAT-164]) flagged anomalous identity behavior for [email protected] — a successful Entra authentication from suspicious VPN infrastructure on 2026-04-21 at 22:59 UTC. What We Found The authentication was legitimate. Lisa confirmed she is based in Mexico City and her husband recently enabled a VPN on their home network for his personal reasons/requirements. All devices on the network — including her TRM machine — are routing through the VPN, causing her Entra sign-ins to appear from CA/NV USA instead of Mexico City where they are currently. - VPN provider: Private Internet Access (PIA) - Router: GL iNet (VPN configured at the router level) GCP audit logs showed no suspicious production activity from this user during the 72-hour lookback window. AUP Concern TRM's AUP prohibits VPNs on TRM-managed machines without an approved exception. The current configuration likely constitutes a violation, and all home network traffic may be passing through a third-party VPN. This raises data exposure concerns. Next Steps - Lisa created a separate SSID (or equivalent network segmentation) to exclude TRM devices from VPN routing - this is still being confirmed. Status: Closed — This AUP violation shouldn't constitute an incident, is being addressed with Lisa so her TRM traffic won't go through the 3rd party VPN going forward (although it's still tunneled by ZScaler)

Read the full incident report →

Critical April 21, 2026 Wallet Screening and Transaction Monitoring experiencing high error rates and latencies 4h 10m US - API - Wallet Screening, US - API - Transaction Monitoring

Started Apr 21, 2026, 04:19 PM UTC· resolved Apr 21, 2026, 08:30 PM UTC

  1. investigating Apr 21, 2026, 04:34 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 21, 2026, 04:34 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 21, 2026, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2026, 08:30 PM UTC

    All systems remain healthy, resolving the incident.

Read the full incident report →

Critical April 20, 2026 Login failing on the EU site 38m EU - Forensics on Web

Started Apr 20, 2026, 01:12 PM UTC· resolved Apr 20, 2026, 01:50 PM UTC

  1. identified Apr 20, 2026, 01:45 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 20, 2026, 02:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026 Co-Case Agent unavailable 2h US - Forensics on Web

Started Apr 08, 2026, 06:50 AM UTC· resolved Apr 08, 2026, 08:50 AM UTC

  1. identified Apr 08, 2026, 06:50 AM UTC

    Co-Case Agent is currently unavailable due to an outage on a third-party provider.

  2. resolved Apr 08, 2026, 03:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 6, 2026 High latencies on Wallet Screening APIs 9m US - API - Wallet Screening

Started Apr 06, 2026, 07:21 PM UTC· resolved Apr 06, 2026, 07:31 PM UTC

  1. investigating Apr 06, 2026, 07:21 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 06, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 06, 2026, 07:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2026 Delay in Forensics Address Transfers for UTXO Blockchains 1h 54m US - Forensics on Web, EU - Forensics on Web

Started Apr 01, 2026, 12:42 AM UTC· resolved Apr 01, 2026, 02:37 AM UTC

  1. identified Apr 01, 2026, 12:42 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 01, 2026, 01:14 AM UTC

    Forensics data for Bitcoin address transfers is currently not updating in real time. Customers investigating Bitcoin transactions may see stale or incomplete transfer data when using the Forensics product.

  3. monitoring Apr 01, 2026, 01:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 01, 2026, 02:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 27, 2026 Limited Forensics address transfer delays 1h 56m US - Forensics on Web, EU - Forensics on Web

Started Mar 27, 2026, 02:44 AM UTC· resolved Mar 27, 2026, 04:40 AM UTC

  1. identified Mar 27, 2026, 02:44 AM UTC

    We are currently experiencing delays in Forensics address transfers for the following chains: Cardano, Cosmos, Elrond, Tezos, TON Protocol, Unichain, Stellar, and Ripple.

  2. monitoring Mar 27, 2026, 03:15 AM UTC

    Delay has been remediated; we are monitoring the situation closely.

  3. resolved Mar 27, 2026, 04:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 26, 2026 Increased latency on Transaction Monitoring requests 21h 58m US - API - Transaction Monitoring

Started Mar 26, 2026, 04:06 PM UTC· resolved Mar 27, 2026, 02:04 PM UTC

  1. investigating Mar 26, 2026, 05:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 26, 2026, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 26, 2026, 05:53 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 27, 2026, 02:04 PM UTC

    We are continuing to monitor for any further issues.

Read the full incident report →

Minor March 24, 2026 Elevated error rates on Wallet Screening API 6h 24m US - API - Wallet Screening

Started Mar 24, 2026, 12:47 PM UTC· resolved Mar 24, 2026, 07:11 PM UTC

  1. investigating Mar 24, 2026, 12:47 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 24, 2026, 07:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 23, 2026 Higher than usual error rates on Wallet Screening 8h 34m US - API - Wallet Screening

Started Mar 23, 2026, 09:13 PM UTC· resolved Mar 24, 2026, 05:48 AM UTC

  1. investigating Mar 23, 2026, 09:13 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 23, 2026, 11:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2026, 05:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026 Elevated error rates on WS API 7h 17m US - API - Wallet Screening

Started Mar 13, 2026, 04:09 PM UTC· resolved Mar 13, 2026, 11:26 PM UTC

  1. investigating Mar 13, 2026, 04:09 PM UTC

    We are currently investigating increased error rates on WS API.

  2. monitoring Mar 13, 2026, 04:24 PM UTC

    All error rates are normal and we are monitoring the situation and root-causing the alert.

  3. resolved Mar 13, 2026, 11:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026 Degraded WS API 44m US - API - Wallet Screening

Started Mar 10, 2026, 05:15 PM UTC· resolved Mar 10, 2026, 06:00 PM UTC

  1. investigating Mar 10, 2026, 05:26 PM UTC

    We are investigating metrics indicating degraded WS API performance.

  2. monitoring Mar 10, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 11, 2026, 10:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 6, 2026 TRM is seeing data freshness issues for some recent datasets 1h 32m US - Forensics on Web

Started Mar 06, 2026, 06:32 PM UTC· resolved Mar 06, 2026, 08:05 PM UTC

  1. investigating Mar 06, 2026, 06:32 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 06, 2026, 07:02 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 06, 2026, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →