Degraded performance of Block Explorer
Timeline · 1 update
- resolved Feb 21, 2026, 08:47 PM UTC
Certain large entities on Block Explorer were not loading all cards. This was intermittent and the service is now working as expected.
TRM Labs Outage History
TRM Labs is up right nowTRM Labs had 53 outages in the last 2 years totaling 187h 41m of downtime — averaging 2.2 incidents per month.
There were 53 TRM Labs outages since October 22, 2025 totaling 187h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
High WS API errors
Affected: US - API - Wallet Screening
Timeline · 3 updates
- monitoring Feb 19, 2026, 02:06 AM UTC
High error rates on WS APIs. The issue has been identified, the errors are not happening at the moment and we are continuing to monitor.
- monitoring Feb 19, 2026, 06:58 AM UTC
We have deployed a temporary fix and error rates have stabilized. We expect to roll out a permanent resolution within the next 24–48 hours.
- resolved Feb 19, 2026, 09:12 PM UTC
Fixes have landed. All systems back to normal.
Issue with plotting on Forensics
Affected: US - Forensics on Web
Timeline · 4 updates
- investigating Feb 09, 2026, 04:23 PM UTC
Issues with plotting/loading Graph Visualizer
- identified Feb 09, 2026, 04:42 PM UTC
The issue has been identified and we are working on a fix.
- monitoring Feb 09, 2026, 04:44 PM UTC
A fix has been rolled out and Graph Visualizer is restored. We will continue to monitor.
- resolved Feb 09, 2026, 05:12 PM UTC
The issue has been resolved with all functionality restored.
WS APIs Intermittent High Error Rate
Affected: US - API - BLOCKINT
Timeline · 4 updates
- investigating Feb 06, 2026, 04:49 AM UTC
Seeing intermittent high error rates on WS APIs. Investigating the issue.
- identified Feb 06, 2026, 05:59 AM UTC
We have identified the issue. We are looking in to resolving it. Currently, there are no net new errors on the APIs.
- monitoring Feb 06, 2026, 09:22 AM UTC
The issue has been fixed and we see no errors on the APIs. We will continue to monitor and provide the next update around Friday 02/06 12 PM EST.
- resolved Feb 06, 2026, 06:43 PM UTC
The issue has been resolved.
Slowness and Errors in the EU site
Affected: EU - Forensics on Web
Timeline · 5 updates
- investigating Feb 04, 2026, 04:12 PM UTC
We are seeing slowness and some occasional errors in EU Forensics. We are currently investigating.
- identified Feb 04, 2026, 04:28 PM UTC
We have identified the issue and working on a fix.
- identified Feb 04, 2026, 05:54 PM UTC
All errors on Forensics in EU have been resolved. We are looking in to any slowness concerns.
- monitoring Feb 04, 2026, 06:59 PM UTC
Risk indicator issues are resolved as well and we see improved performance. Will continue to monitor.
- resolved Feb 05, 2026, 01:06 AM UTC
The issue is resolved.
Wallet Screening API - degraded performance detected
Affected: US - API - Wallet Screening
Timeline · 2 updates
- investigating Feb 02, 2026, 08:44 PM UTC
Our monitoring systems have detected degraded performance on the Wallet Screening endpoint. TRM engineering teams are investigating and will provide regular updates.
- resolved Feb 03, 2026, 03:43 PM UTC
This incident has been resolved.
Degraded performance of Forensics
Affected: US - Forensics on Web
Timeline · 2 updates
- investigating Feb 02, 2026, 07:45 PM UTC
The incident has been resolved.
- resolved Feb 02, 2026, 07:50 PM UTC
This incident has been resolved.
Reduced Performance of TRM APIs
Affected: US - Forensics on WebUS - API - Wallet ScreeningUS - API - Transaction MonitoringUS - API - BLOCKINT
Timeline · 2 updates
- investigating Jan 28, 2026, 08:48 PM UTC
We are experiencing reduced performance of our APIs
- resolved Jan 29, 2026, 03:00 AM UTC
The issue has been resolved with no reported customer impact.
High error rates on Wallet Screening
Affected: US - API - Wallet Screening
Timeline · 4 updates
- investigating Jan 26, 2026, 08:25 PM UTC
We are currently investigating this issue.
- investigating Jan 26, 2026, 08:25 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 26, 2026, 08:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 12:59 AM UTC
This incident has been resolved.
Transaction Monitoring Transactions Stuck in Processing
Affected: US - API - Transaction Monitoring
Timeline · 4 updates
- investigating Jan 16, 2026, 11:52 PM UTC
We are currently investigating reports of transactions suck in processing in our Transaction Monitoring platform.
- identified Jan 17, 2026, 12:10 AM UTC
We have confirmed an issue which has delayed processing of Transaction Monitoring transactions. This has resulted in transactions being stuck in "PROCESSING" on the platform. We are actively root causing.
- monitoring Jan 17, 2026, 12:47 AM UTC
We have identified and mitigated the issue. We are monitoring to confirm resolution.
- resolved Jan 17, 2026, 01:21 AM UTC
All stale transactions are processed and issued are resolved.
Elevated errors
Affected: US - API - Wallet ScreeningUS - API - Transaction Monitoring
Timeline · 5 updates
- investigating Jan 16, 2026, 06:20 PM UTC
We are monitoring elevated error rates
- investigating Jan 16, 2026, 06:25 PM UTC
We are continuing to monitoring elevated error rates
- identified Jan 16, 2026, 06:27 PM UTC
We have identified the issue, and rolled back the bad release
- monitoring Jan 16, 2026, 06:34 PM UTC
Error rates are back to normal, and we are monitoring the situation
- resolved Jan 16, 2026, 07:04 PM UTC
Error rates and API throughput have recovered
Higher than usual error rates affecting Forensics
Affected: US - Forensics on Web
Timeline · 5 updates
- investigating Jan 08, 2026, 05:02 PM UTC
We are currently investigating this issue.
- investigating Jan 08, 2026, 06:10 PM UTC
We are still investigating this issue.
- investigating Jan 08, 2026, 07:34 PM UTC
We are still investigating this issue.
- monitoring Jan 08, 2026, 09:38 PM UTC
We've released a fix for the issue and are monitoring the situation.
- resolved Jan 08, 2026, 09:48 PM UTC
Performance and error rates are back to baseline.
Higher processing times on Transaction Monitoring requests
Affected: US - API - Transaction Monitoring
Timeline · 2 updates
- monitoring Jan 06, 2026, 11:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 07, 2026, 03:22 AM UTC
This incident has been resolved.
Elevated TM API error rate
Affected: US - API - Transaction Monitoring
Timeline · 5 updates
- investigating Dec 27, 2025, 09:26 PM UTC
We're experiencing an elevated level of TM API errors and are currently investigating into the issue.
- investigating Dec 27, 2025, 10:16 PM UTC
A small subset of transactions related to a dusting attack are experiencing elevated error rates. We are coordinating directly with impacted customers.
- identified Dec 27, 2025, 11:16 PM UTC
A small subset of transactions related to a dusting attack are experiencing elevated error rates. We have identified the issue and are in the process of applying a fix. We are coordinating directly with impacted customers.
- monitoring Dec 27, 2025, 11:31 PM UTC
A small subset of transactions related to a dusting attack experienced elevated error rates. A fix has been applied, and we are monitoring to ensure stability. We are coordinating directly with impacted customers.
- resolved Dec 28, 2025, 12:31 AM UTC
A small subset of transactions related to a dusting attack experienced elevated error rates. The issue has been resolved, and systems are operating normally.
Elevated TM API Error rate
Affected: US - API - Transaction Monitoring
Timeline · 4 updates
- investigating Dec 27, 2025, 02:51 PM UTC
We're experiencing an elevated level of TM API errors and are currently investigating into the issue.
- identified Dec 27, 2025, 04:36 PM UTC
We have identified the issue causing elevated error rates. The impact is limited to a small number of TM API calls with large payload sizes. Our team is actively working on mitigation and will provide updates as progress is made.
- monitoring Dec 27, 2025, 06:32 PM UTC
A fix has been implemented to mitigate the elevated error rates affecting a small subset of TM API calls with large payloads. The team is actively monitoring to ensure continued stability.
- resolved Dec 27, 2025, 07:16 PM UTC
This incident has been resolved.
Elevated Forensics Error Rate
Timeline · 1 update
- resolved Dec 26, 2025, 09:34 PM UTC
Customers experienced a Service Degradation affecting Forensics for approximately 35 min. During this time, some requests may have been slower than expected or intermittently unavailable. Other TRM APIs, including WS and TM, were not impacted.
Performance Degradation
Affected: US - Forensics on Web
Timeline · 4 updates
- investigating Dec 18, 2025, 12:54 AM UTC
We are actively investigating a performance degradation affecting some Forensics components.
- identified Dec 18, 2025, 01:07 AM UTC
We have identified the underlying issue affecting some Forensics components and applied mitigations. We are seeing recovery and key performance metrics are moving back toward normal levels.
- monitoring Dec 18, 2025, 01:41 AM UTC
We have identified the underlying issue affecting some Forensics components and applied mitigations. The system has recovered, and we are monitoring closely to ensure performance remains stable.
- resolved Dec 18, 2025, 05:08 AM UTC
The issue impacting performance of Forensics components has been resolved.
Cloudflare issues impacting TRM APIs
Affected: US - API - Wallet ScreeningUS - API - Transaction Monitoring
Timeline · 3 updates
- investigating Dec 05, 2025, 10:24 AM UTC
We are investigating reports of ongoing Cloudflare issues disrupting access to our systems.
- monitoring Dec 05, 2025, 11:12 AM UTC
We have confirmed reports of a brief Cloudflare outage. They had an incident they reported on and closed that impacted our APIs. https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q This issue has been resolved and we are observing no ongoing evidence of issues. We are continuing to monitor this to ensure no impacts.
- resolved Dec 05, 2025, 06:58 PM UTC
Cloudflare has confirmed that the incident has been fully resolved. Our services have remained stable since their remediation, and we are no longer observing any related errors or impact. This issue is now considered resolved. We will continue routine monitoring to ensure continued system performance.
Partial service degradation on Forensics
Affected: US - Forensics on Web
Timeline · 2 updates
- investigating Nov 20, 2025, 08:57 PM UTC
We are currently investigating this issue.
- resolved Nov 20, 2025, 08:57 PM UTC
This incident has been resolved.
Cloudflare Outage
Affected: US - Forensics on WebUS - API - Wallet ScreeningUS - API - Transaction MonitoringUS - API - BLOCKINT
Timeline · 13 updates
Incomplete transfers for BTC
Affected: US - Forensics on Web
Timeline · 4 updates
- investigating Nov 17, 2025, 05:09 PM UTC
We are currently investigating the issue with BTC transfers table.
- identified Nov 17, 2025, 05:27 PM UTC
We have identified the missing subset of transfers from the 15th for BTC. We are currently working on a fix.
- monitoring Nov 17, 2025, 06:00 PM UTC
A fix has been implemented, the missing transfers can be viewed on Forensics now. We are doing further validations.
- resolved Nov 17, 2025, 06:48 PM UTC
The incident has been resolved.
Error logging into Forensics
Affected: US - Forensics on Web
Timeline · 4 updates
- investigating Nov 16, 2025, 07:56 PM UTC
An outage with our upstream authentication provider (Auth0) may cause some people to not be able to login to TRM. We are working closely with our provider to restore services. https://status.auth0.com/incidents/hykzwhgmgn8z
- monitoring Nov 16, 2025, 08:29 PM UTC
We monitoring recovery, and new user sessions should now be available. We are continuing to monitor for an ongoing error rates for user login. Core transactions APIs remain un-affected. Incident is ongoing for upstream provider
- monitoring Nov 16, 2025, 08:39 PM UTC
We are continuing to see recovery. Upstream provider has also updated their status to monitoring.
- resolved Nov 16, 2025, 08:46 PM UTC
Upstream provider is fully recovered.
Elevated latencies
Affected: US - Forensics on Web
Timeline · 12 updates
Elevated error rates on Public APIs for a small set of addresses
Affected: US - Forensics on WebUS - API - Transaction Monitoring
Timeline · 9 updates
Webapp is experiencing issues
Affected: US - Forensics on Web
Timeline · 2 updates
- investigating Nov 04, 2025, 06:53 PM UTC
Login is failing and the webapp is non-operational
- resolved Nov 04, 2025, 07:02 PM UTC
This issue has been resolved.