TRM Labs incident

Elevated TM API error rate

Minor Resolved View vendor source →

TRM Labs experienced a minor incident on December 27, 2025 affecting US - API - Transaction Monitoring, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2025, 09:26 PM UTC
Resolved
Dec 28, 2025, 12:31 AM UTC
Duration
3h 5m
Detected by Pingoru
Dec 27, 2025, 09:26 PM UTC

Affected components

US - API - Transaction Monitoring

Update timeline

  1. investigating Dec 27, 2025, 09:26 PM UTC

    We're experiencing an elevated level of TM API errors and are currently investigating into the issue.

  2. investigating Dec 27, 2025, 10:16 PM UTC

    A small subset of transactions related to a dusting attack are experiencing elevated error rates. We are coordinating directly with impacted customers.

  3. identified Dec 27, 2025, 11:16 PM UTC

    A small subset of transactions related to a dusting attack are experiencing elevated error rates. We have identified the issue and are in the process of applying a fix. We are coordinating directly with impacted customers.

  4. monitoring Dec 27, 2025, 11:31 PM UTC

    A small subset of transactions related to a dusting attack experienced elevated error rates. A fix has been applied, and we are monitoring to ensure stability. We are coordinating directly with impacted customers.

  5. resolved Dec 28, 2025, 12:31 AM UTC

    A small subset of transactions related to a dusting attack experienced elevated error rates. The issue has been resolved, and systems are operating normally.