Traders Connect Outage History

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

This incident has been resolved.

Type: Incident Duration: 5 days and 53 minutes Affected Components: cTrader Connector Apr 7, 08:30:00 GMT+0 - Identified - We're seeing intermittent cTrader API issues beyond out control. The development team have informed cTrader support and are waiting for a response. Apr 10, 09:15:00 GMT+0 - Identified - cTrader deployed a fix which caused their API to disconnect globally, not only for Traders Connect. We're awaiting further information. Apr 12, 09:22:55 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 47 minutes Affected Components: TradeLocker Connector Feb 24, 14:58:45 GMT+0 - Investigating - We’re seeing issues with the Tradelocker API due to an incident on their side. For further information please reach out to Tradelocker directly. We are currently monitoring the situation. Feb 24, 17:46:11 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 59 minutes Affected Components: TradeLocker Connector Jan 19, 16:25:03 GMT+0 - Investigating - We are currently investigating this incident. Jan 19, 17:23:50 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 7 hours and 25 minutes Affected Components: cTrader Connector Jan 13, 00:47:18 GMT+0 - Identified - We're seeing issues on the cTrader API currently, this issue comes from cTrader's side. We have informed their support team and are currently waiting for an update. Jan 13, 08:12:13 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 28 minutes Affected Components: Internal API Dec 11, 16:19:55 GMT+0 - Resolved - This incident has been resolved. Dec 11, 14:52:13 GMT+0 - Investigating - We're currently seeing delays with our analytics data. These delays are impacting analytics only, not the trade copier. Dec 11, 15:28:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 12 hours and 8 minutes Affected Components: MetaTrader 5, MetaTrader 4 Dec 11, 11:38:46 GMT+0 - Resolved - This incident has been resolved. Dec 10, 23:30:55 GMT+0 - Investigating - We're seeing an increased rate of account connection errors since swap ours. Our development team are working on the issue. Dec 11, 00:35:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.

Type: Incident Duration: 31 minutes Affected Components: Support Channels Dec 5, 09:02:52 GMT+0 - Investigating - We're currently seeing an issue with our Live Chat software due to an outage at Cloudflare. Dec 5, 09:05:18 GMT+0 - Identified - The issue is due to a Cloudflare outage beyond our control. We're waiting for the service to resume. Dec 5, 09:19:41 GMT+0 - Monitoring - Cloudflare appears to have recovered and our live chat services are working again. Dec 5, 09:33:37 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 22 hours and 33 minutes Affected Components: TradeLocker Connector Nov 6, 12:21:00 GMT+0 - Investigating - **Incident Summary:** We are currently experiencing issues with our TradeLocker BETA connectors. **Current Status:** The issue has been identified as originating from TradeLocker’s side. Our team has already contacted TradeLocker Support and we are awaiting their response. We will continue to monitor the situation closely and provide updates as soon as more information becomes available. Nov 6, 15:57:27 GMT+0 - Monitoring - The situation with Tradelocker has improved, we're monitoring the performance closely. Nov 7, 10:53:59 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 7 minutes Affected Components: MetaTrader 5 Sep 17, 08:29:55 GMT+0 - Investigating - We're seeing reports of MT5 trades failing to copy, the developers are investigating the root cause. Sep 17, 09:51:43 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 17, 10:36:27 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 4 minutes Affected Components: TradeLocker Connector Jul 23, 00:48:09 GMT+0 - Resolved - This incident has been resolved. Jul 23, 00:44:23 GMT+0 - Investigating - We're currently seeing issues connecting accounts on our TradeLocker BETA connector. This is affecting users who have connected TradeLocker accounts to the BETA connector for master use. The issue is coming from TradeLockers side, we have informed their support team and we're waiting for a response. As soon as their service recovers the accounts will be reconnected. Jul 23, 00:46:10 GMT+0 - Monitoring - TradeLocker BETA accounts are now connected again. We're monitoring the situation closely.

Type: Maintenance Duration: 5 hours Affected Components: Web App, Internal API Jul 19, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 19, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jul 19, 13:00:00 GMT+0 - Completed - Maintenance has completed successfully

Type: Incident Duration: 2 hours and 8 minutes Jul 2, 06:01:00 GMT+0 - Investigating - We're seeing a high rate of account connection errors. We're currently investigating. Jul 2, 07:50:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 2, 07:25:59 GMT+0 - Identified - This incident is affecting a small number of MetaTrader dediccated environments. Our team are still working to resolve the issue. Jul 2, 08:08:50 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 3 minutes Jun 10, 07:19:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 06:11:32 GMT+0 - Investigating - We are currently investigating some connection errors affecting a small number of MT4 and MT5 accounts. Jun 10, 06:42:09 GMT+0 - Identified - The developers have identified the issue and we're working on a fix. Jun 10, 08:14:02 GMT+0 - Resolved - The incident is now resolved. We experienced a connectivity issue due to a loss of connection to two of our core switches at the Equinix datacenter. This resulted in some nodes losing internet connectivity. Our team responded immediately and migrated affected nodes to our backup core network. Connectivity has since been restored and remains stable. We are actively working with Equinix to identify the root cause of the core switch failure and will provide further updates as necessary. Thank you for your patience and understanding.

Type: Incident Duration: 49 minutes Affected Components: Internal API Jun 3, 15:42:13 GMT+0 - Investigating - We’re currently experiencing delays in our Internal Trade Retry system. Our engineering team is actively investigating and working to restore normal performance. All other services remain operational. We’ll provide the next update within 30 minutes or as soon as we have more information. Jun 3, 16:18:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 3, 16:30:46 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 2 hours and 38 minutes Jun 3, 13:53:03 GMT+0 - Investigating - We're seeing IC Markets MT5 servers currently down, this is affecting many users who have accounts on IC Markets. Please reach out to IC Markets directly with questions. Jun 3, 13:53:30 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 3, 14:23:17 GMT+0 - Resolved - This incident has been resolved. Jun 3, 15:39:11 GMT+0 - Identified - We're still seeing a large number of connection issues to IC Markets servers. The developers are monitoring. Jun 3, 16:30:59 GMT+0 - Resolved - This incident has been resolved.