Traders Connect experienced a major incident on December 5, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Dec 05, 2025, 09:02 AM UTC
Type: Incident Duration: 31 minutes Affected Components: Support Channels Dec 5, 09:02:52 GMT+0 - Investigating - We're currently seeing an issue with our Live Chat software due to an outage at Cloudflare. Dec 5, 09:05:18 GMT+0 - Identified - The issue is due to a Cloudflare outage beyond our control. We're waiting for the service to resume. Dec 5, 09:19:41 GMT+0 - Monitoring - Cloudflare appears to have recovered and our live chat services are working again. Dec 5, 09:33:37 GMT+0 - Resolved - This incident has been resolved.