Traders Connect incident

MatchTrader Connectivity Issues Affecting Some Prop Firms

Minor Resolved

Traders Connect experienced a minor incident on September 6, 2026 affecting Platform Connectors (MatchTrader Connector) and Third Party (MatchTrader API), lasting 9d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2026, 05:53 PM UTC
Resolved
Sep 16, 2026, 06:02 AM UTC
Duration
9d 12h
Detected by Pingoru
Sep 06, 2026, 05:53 PM UTC

Affected components

Platform Connectors (MatchTrader Connector)Third Party (MatchTrader API)

Update timeline

  1. identified Sep 06, 2026, 05:53 PM UTC

    We have identified a connectivity issue affecting MatchTrader accounts with some prop firms. The issue appears to be related to the MatchTrader API/integration layer. We are working closely with the relevant team to identify the exact cause and resolve the issue as soon as possible. MatchTrader accounts with other prop firms and our other broker integrations are currently unaffected. We will provide further updates as we make progress.

  2. identified Sep 11, 2026, 11:21 AM UTC

    We are continuing to work closely with the Match-Trader team to resolve this issue. We are pleased to report that progress is being made, and Match-Trader have informed us that they expect to resolve their connectivity issues in the coming days. Thank you for your continued patience.

  3. monitoring Sep 16, 2026, 03:08 AM UTC

    MatchTrader has deployed a fix, and connectivity has now been restored for the affected accounts. We are continuing to monitor the service closely to ensure everything remains stable. Thank you for your patience while this was being resolved.