MetaTrader 5 timeouts

Update timeline

1. resolved Mar 16, 2026, 08:22 AM UTC

   Type: Incident Duration: 2 hours and 47 minutes Affected Components: MetaTrader 5 Mar 16, 08:22:31 GMT+0 - Investigating - We're currently experiencing higher than usual timeout rates with MetaTrader 5 connections. Our team are investigating the cause. Mar 16, 08:51:24 GMT+0 - Monitoring - Earlier today, we experienced an incident where some trades were not executing and users encountered **trade timeout errors**. This was caused by a **large-scale connectivity disruption affecting several major prop firm servers.** As these connections dropped and re-established, a significant number of accounts attempted to reconnect to the Traders Connect platform simultaneously. This sudden surge in reconnections temporarily overwhelmed parts of our infrastructure, causing some Kubernetes pods to become unstable. Our engineering team responded immediately and **scaled up the platform capacity** to handle the increased load. ✅ **Current Status:** The platform is now **stable**, and trade processing has returned to normal. We will continue **closely monitoring the system** to ensure everything remains operating smoothly. Thank you for your patience. Mar 16, 09:41:01 GMT+0 - Identified - The issue appears to have returned, our developers are actively investigating, however this looks to be the same issue as we've previously reported. Mar 16, 11:09:25 GMT+0 - Resolved - This incident has been resolved.