Traders Connect incident

Tradovate Accounts Require Reauthentication

Major Resolved

Traders Connect experienced a major incident on August 1, 2026 affecting Platform Connectors (Tradovate Connector), lasting 4d 9h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2026, 03:50 AM UTC
Resolved
Aug 05, 2026, 01:24 PM UTC
Duration
4d 9h
Detected by Pingoru
Aug 01, 2026, 03:50 AM UTC

Affected components

Platform Connectors (Tradovate Connector)

Update timeline

  1. investigating Aug 01, 2026, 03:50 AM UTC

    Tradovate’s token refresh service experienced an upstream interruption, causing existing profile authentication tokens to expire and connected Tradovate accounts to be disconnected. The token refresh service is now operational; however, affected users must reconnect and re-authenticate their Tradovate accounts to restore the connection. We are continuing to monitor the situation.

  2. identified Aug 05, 2026, 05:03 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Aug 05, 2026, 01:24 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Aug 05, 2026, 01:24 PM UTC

    This incident has been resolved.