Timely Limited had 23 outages in the last 2 years totaling 422h 30m of downtime — averaging 0.9 incidents per month.
There were 23 Timely Limited outages since June 3, 2025 totaling 422h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing an issue affecting our marketing website, which is unavailable at this time. Our team is actively investigating the cause and working to restore service as quickly as possible. We will provide further updates as more information becomes available.
This incident has been resolved.
Xero sync from Timely are taking a while to send out today for a small number of accounts. We know this is frustrating. Our tech team is identifying the cause of these delays and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please reach out to https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Good news! Normal service has been resumed and delayed Xero syncs are already sent. Thanks for your patience and we'll continue to keep an eye on the situation. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. We know these delays are inconvenient and we’re sorry for any disruption we may have caused.
As of 7pm NZDT, Timely is experiencing a temporary outage, which means all customers will be unable to use Timely for new bookings or edit bookings at this time. We know this is frustrating. Our tech team is identifying the root cause and is working to resolve this issue with urgency. If you have any concerns, our Support team is happy to assist - please fill in the form here Submit a request – Timely and we’ll get back to you shortly. We’ve closed our phone lines so the team can respond to the volume of emails coming through. This is a temporary measure during an outage and we thank you for your patience! Hang tight - we’ll provide updates here every (insert time period here, ideally no more than 30 minutes).
We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Good news, the outage in Timely applications is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.
We are seeing issues with two factor authentication codes being inputted into the iOS app blocking logins. We are currently investigating and will update in the next 30 minutes.
We have identified and implemented a fix and are seeing errors recover. We will continue to monitor the situation.
This incident has been resolved.
We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Good news, the issue of degraded performance for some customers is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at this form https://help.gettimely.com/hc/en-gb/requests/new. We know it’s frustrating when Timely is slow to load, and we’re sorry for any disruption we may have caused. Thanks for your patience!
We are aware of some connections to the main Timely failing, with an "Application Error" page being presented instead. This issue appears to be periodic and not wide-spread. We are investigating to see what possible areas may be at fault.
This was an internal configuration issue and had no impact on Timely customers.
We have identified a problem with our invoicing workflows that is impacting some customers ability to access their customer profile page in Timely and to process invoices and payments. We have identified the cause of the issue and are implementing a fix. We will update this page in another 30 minutes.
We are planning to release a change that aims to fix a missing value from our back end systems. We will deploy this as soon as we've verified that it can be made without adding further disruption.
We are deploying the change to revert an earlier update to Timely's invoicing workflows which has led to further, subsequent failures for other related systems. The release task is expected to take up to 15 minutes. We will provide a further update within the next 30 minutes once this task has been completed.
A fix has been deployed and we will continue monitoring to ensure the issue has been resolved.
The change to address this fault has been successfully applied.
We're experiencing an issue with our Data synchronization. Data syncing from Timely to third party will experience a delay, that will include: GoogleContacts Zapier Xero GoogleCalendar MailChimp QuickBooks Salseforce
Our Techbot team are currently investigating an issue preventing login for a small portion of our iOS (iPhone/iPad) users. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.
We’re making progress! Our tech team has successfully identified that iOS app change would cause the issue and are applying a fix as quickly as possible. We’re really sorry if this has caused a hiccup in your day, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.
We’re making more progress! Our team has identified the problem, applied the fix, and submitted the iOS application required review to Apple Store. This review process can take up some time. We’ll continue to monitor closely and will provide another update as soon as the review is completed. We’re really sorry for this interruption to your day - we’ll have you back up and running as soon as we can.
The application version including the fix of the login issue for a small portion of our iOS (iPhone/iPad) users is available now! Please update to the latest version of the iOS app if you previously experience the issue. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with iOS app, please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.
Good news, the login issue for a small portion of our iOS (iPhone/iPad) users is now resolved and everything should be working as expected! We know disruptions like this can be frustrating, and we appreciate your patience. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new.
We have released a change that we believe should resolve the login issues for affected customers. We are monitoring this to ensure the issue is handling requests correctly.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Timely live chat is experiencing issues today - our apologies! Hang tight, our Techbot team are working hard to identify the cause of the issue, and will apply a fix as soon as possible. If you have any concerns, our Support team are happy to assist - please reach out to https://help.gettimely.com/hc/en-gb instead and we’ll get back to you shortly.
Tickets and chats are now loading and refreshing ok.
Our web provider Cloudflare appears to have gone down and took Timely with it for a period of 23 minutes, from 9:48pm NZT to 10:11pm NZT. We're investigating and will follow up with Cloudflare. This will have effected many websites worldwide as Cloudflare is a key internet infrastructure provider.
We've identified an issue with a recent update to the staff page is causing errors when attempting to save any changes. This only affects staff members with third party calendar integrations.
We've identified the issue with a recent update to the staff page, and a fix is being implemented
The fix has been implemented, and we're continuing to monitor.
We are happy to report that this issue is now resolved! Thank you for hanging in there with us. By now you will have noticed your Timely performing normally, as expected. Our Support team are always happy to hear from you, so if you have any further questions, please reach out to us at https://help.gettimely.com/hc/en-gb
Unfortunately some Timely systems are being affected by a Cloudflare incident. Various Timely systems are being impacted. We know this is frustrating. This outage is affecting a number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the Cloudflare status page for more details on the impact of this issue. https://www.cloudflarestatus.com/
Good news, the Cloudflare outage has been resolved and the services have now recovered! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Our engineers will continue to monitor everything very closely. If you notice something seems off, or you have further questions, please don’t hesitate to let us know and we can jump back in and investigate right away. Thanks again for your understanding.
This incident has been resolved.
We are experiencing delays with SMS messages being successfully sent / received across all regions. Currently, SMS are still sending, however at a delayed rate. We are currently investigating a solution and will update as soon as we know more.
This incident has been resolved.
We are aware that the sending of all SMS messages in New Zealand is currently experiencing delays, We have been in touch with our SMS provider in New Zealand and are hoping for a speedy resolution. We're very sorry for any invonvenience and will report back as soon as we hear an update.
We've confirmed with our New Zealand based SMS provider that they are experiencing a major outage. Unfortunately we do not have an ETA on having the issue resolved, but will update here as soon as we hear more.
We have heard from our New Zealand SMS provider and they have advised us that they hope to get their systems back online at some point tonight. We are very sorry for the continued inconvenience, and will update when we have a more concrete timeline. Any delayed messages will be resent when possible, however this might need to be done on Thursday morning New Zealand time.
Unfortunately our New Zealand SMS provider is still working towards restoring service. All SMS in New Zealand including reminders and authentication codes are not able to be sent at this time. We'll continue to monitor and post our next update on Thursday morning.
Our New Zealand SMS provider has resumed sending SMS messages from about midnight New Zealand time and we are now successfully sending SMS messages in NZ (for customers who do not have an SMS blackout in place at this time) We'll work towards sending any delayed messages shortly
This incident has been resolved and any delayed SMS in New Zealand have been sent where appropriate
We are investigating an issue with outbound sync to 3rd party applications (GoogleCalendar, MailChimp, MYOB, Xero, etc) affecting a small number of customers.
The issue is identified and we are working on the fix now.
Now that we've identified the issue, we can provide more information We've confirmed that a small number of customers encountered an issue in their integrations with 3rd party applications (Google Calendar, MailChimp, MYOB, QuickBooks, Salesforce, Xero etc). This meant information from Timely would not have appeared in those 3rd party systems and vice versa. We are continuing to work on a fix for those affected customers. As a result, those customers should see all information once again synchronised between Timely and any 3rd party used. We will update when the issue has been fixed. Thank you for your patience.
A fix has been applied for the 256 customers impacted by this issue. The Timely application is now working through all requests to synchronise information between Timely and 3rd parties such as Xero, MYOB etc. It will take a while to clear the backlog, so we appreciate your patience during this time. At this time, customers do not need to take any action. We will continue to provide updates as we have more information.
Good news! We have successfully resolved all instances of delayed data synchronisation between Timely and Xero, MYOB, QuickBooks and Google Calendar. If you notice something seems off about these integrations, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. There is still a delay synchronising information with MailChimp. We processing these at a slower rate to prevent being temporarily blocked by MailChimp (a common practice by software services to reduce the risk of disruption by bad actors). Please note that this delay will impact any customer attempting to synchronise with MailChimp, not just the previously affected customers. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. We are continuing to monitor.
Good news, the issue with the MailChimp integration is now resolved! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. We know outages are inconvenient and we’re sorry for any disruption we may have caused.
We are investigating a problem with our dashboards in Timely and are aware that customers will not be able to see them.
This incident has been resolved. Dashboards are now working again.
We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals
We have found where the problem lies and are confident we can apply a fix shortly. We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible
We have patched up the calculation problem and will now try to rectify any incorrect balances
This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.
We are investigating a problem preventing some new bookings from being made and are working fast to get this resolved
We've found and fixed the problem and can see that all bookings are being created successfully now. We're very sorry for any inconvenience caused and will continue to monitor extra closely to be sure that everything is running well.
This incident has been resolved.
We are currently investigating some degraded performance with the cash-up feature. You may experience slowness or inability to close the register when performing a cash-up.
We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again.
This incident has been resolved.
Due to a refresh process in our reports partially failing this morning, some customers may be experiencing an issue with out-of-date data in the following reports: - Executive Summary - Future Value - Appointment Schedule Some information in your dashboard may have also not refreshed correctly overnight. We're currently monitoring the process, and we expect this to resolve with the next refresh at 4am NZT.
The reports refresh process has run as expected overnight, and all data in our reports will be up to date.