Timely Limited experienced a notice incident on June 24, 2025 affecting Timely App, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Timely App
Update timeline
- investigating Jun 24, 2025, 01:36 AM UTC
We are investigating a problem with our rewards points calculations and are aware that some customers will be seeing incorrect points totals
- identified Jun 24, 2025, 01:40 AM UTC
We have found where the problem lies and are confident we can apply a fix shortly. We hope to update any incorrect rewards balances for affected clients and will advise if this has been possible
- monitoring Jun 24, 2025, 01:52 AM UTC
We have patched up the calculation problem and will now try to rectify any incorrect balances
- resolved Jun 24, 2025, 03:47 AM UTC
This incident has been resolved. Our fix to the rewards calculation has ben successful and all balances have been corrected.