Timely Limited Outage History

We’re back online! We’ve applied a fix and are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still can’t access Timely? Please reach out to our friendly Support team via this form here https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

We have identified and implemented a fix and are seeing errors recover. We will continue to monitor the situation.

We’ve experienced degraded performance in Timely application between 3:30pm - 5:00pm NZST. We have identified the challenge and have put the potential fix in. We are actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Is Timely still running slowly for you? Please reach out to our friendly Support team via this form https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

A fix has been deployed and we will continue monitoring to ensure the issue has been resolved.

The application version including the fix of the login issue for a small portion of our iOS (iPhone/iPad) users is available now! Please update to the latest version of the iOS app if you previously experience the issue. We’re actively monitoring the system to ensure the fix is working as expected. Thanks for bearing with us. Still having issues with iOS app, please reach out to our friendly Support team via https://help.gettimely.com/hc/en-gb/requests/new and we’ll get back to you shortly.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

The fix has been implemented, and we're continuing to monitor.

Unfortunately some Timely systems are being affected by a Cloudflare incident. Various Timely systems are being impacted. We know this is frustrating. This outage is affecting a number of websites worldwide and we are doing what we can to reduce the impact on Timely customers. You can check the Cloudflare status page for more details on the impact of this issue. https://www.cloudflarestatus.com/

Good news, the Cloudflare outage has been resolved and the services have now recovered! Timely will be working as expected. If you notice something seems off, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/en-gb/requests/new. Our support phone lines are open again, too. We know outages are inconvenient and we’re sorry for any disruption we may have caused. Our engineers will continue to monitor everything very closely. If you notice something seems off, or you have further questions, please don’t hesitate to let us know and we can jump back in and investigate right away. Thanks again for your understanding.

Our New Zealand SMS provider has resumed sending SMS messages from about midnight New Zealand time and we are now successfully sending SMS messages in NZ (for customers who do not have an SMS blackout in place at this time) We'll work towards sending any delayed messages shortly

Good news! We have successfully resolved all instances of delayed data synchronisation between Timely and Xero, MYOB, QuickBooks and Google Calendar. If you notice something seems off about these integrations, or you have further questions, our support team is always happy to hear from you. Reach out to us at https://help.gettimely.com/hc/requests/new. There is still a delay synchronising information with MailChimp. We processing these at a slower rate to prevent being temporarily blocked by MailChimp (a common practice by software services to reduce the risk of disruption by bad actors). Please note that this delay will impact any customer attempting to synchronise with MailChimp, not just the previously affected customers. We know these delays are inconvenient and we’re sorry for any disruption we may have caused. We are continuing to monitor.

We have patched up the calculation problem and will now try to rectify any incorrect balances

We've found and fixed the problem and can see that all bookings are being created successfully now. We're very sorry for any inconvenience caused and will continue to monitor extra closely to be sure that everything is running well.

We appreciate you keeping an eye on the Timely ‘Status’ Page. Our tech team have identified the issue, and have applied a fix. We are continuing to monitor the situation to ensure this doesn’t happen again.

Due to a refresh process in our reports partially failing this morning, some customers may be experiencing an issue with out-of-date data in the following reports: - Executive Summary - Future Value - Appointment Schedule Some information in your dashboard may have also not refreshed correctly overnight. We're currently monitoring the process, and we expect this to resolve with the next refresh at 4am NZT.