Thomson Reuters Tax Professionals Outage History
Thomson Reuters Tax Professionals is up right nowPingoru has recorded 52 incidents for Thomson Reuters Tax Professionals: 13 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 21 of 720 (3%) |
| May 2026 | 2 | 17 of 744 (2%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 2 | 8 of 744 (1%) |
| September 2026 | 3 | 36 of 720 (5%) |
| October 2026 | 2 | 4 of 575 (1%) |
Incidents, newest first
Notice October 22, 2026 SurePrep Fileroom Login Issue 25m SurePrep FileRoom, SurePrep SPbinder, SurePrep 1040SCAN Review Wizard, SurePrep Reviewer Dashboard and 1 more
Started Oct 22, 2026, 08:41 AM UTC· resolved Oct 22, 2026, 09:07 AM UTC
- identified Oct 22, 2026, 08:41 AM UTC
We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.
- identified Oct 22, 2026, 08:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 22, 2026, 09:07 AM UTC
Our metrics and internal testing continue to indicate the ability to login to SurePrep remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Notice October 14, 2026 SafeSend Service Disruption – Error Uploading Documents 3h 9m SafeSend Returns
Started Oct 14, 2026, 11:00 PM UTC· resolved Oct 15, 2026, 02:10 AM UTC
- monitoring Oct 14, 2026, 11:00 PM UTC
We have implemented a fix that restored performance when downloading documents within SafeSend One. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.
- resolved Oct 15, 2026, 02:10 AM UTC
Our metrics and internal testing continue to indicate the ability to download documents within SafeSend One remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Notice September 29, 2026 CS Connect (Electronic Filing) - US - Delayed Acknowledgements 1d 6h CS Connect/Electronic Filing
Started Sep 29, 2026, 02:03 PM UTC· resolved Sep 30, 2026, 08:24 PM UTC
- investigating Sep 29, 2026, 02:03 PM UTC
Based on our internal monitoring, we have determined we are experiencing connectivity issues with the IRS Modernized e-file system, which may delay IRS acknowledgements. You can continue submitting e-files, and each submission will be timestamped when we receive it. We’re working with the IRS to resolve the issue and will provide updates as more information becomes available.
- investigating Sep 30, 2026, 01:51 PM UTC
We are continuing to work with the IRS to investigate connectivity issues with the IRS Modernized e-file system following IRS maintenance to its e-file system on Sunday, which may delay IRS e-file transmissions and acknowledgements. You can continue submitting e-files and electronically filed returns that are due are considered timely filed if submitted by 11:59 P.M. local time on the day of the deadline. Taxing agencies use the date and time of when the e-file was transmitted to Thomson Reuters and we received it, as the timestamp to determine if it was timely filed. We’re working with the IRS to resolve the issue and will provide updates as more information becomes available.
- resolved Sep 30, 2026, 08:24 PM UTC
The connectivity issue with the IRS Modernized e-file system has been resolved. We are now transmitting e-filed returns and receiving acknowledgements normally. You may experience delays in receiving acknowledgments from the IRS while we address the backlog. Thank you for your patience while we worked with the IRS to resolve this issue.
Minor September 24, 2026 Investigating: SMS-Based MFA Authentication Issues 13m Thomson Reuters Account
Started Sep 24, 2026, 02:26 PM UTC· resolved Sep 24, 2026, 02:39 PM UTC
- investigating Sep 24, 2026, 02:26 PM UTC
We are investigating an issue affecting some customers who use SMS-based multi-factor authentication (MFA) to access Thomson Reuters products. Impacted users may experience delays or failures receiving authentication codes, which can prevent successful login. Customer Impact: Some customers may be unable to complete MFA authentication and access affected products. Workaround: Alternative authentication methods may be available for some users depending on their account configuration. Next update to follow as soon as additional information is available. Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.
- resolved Sep 24, 2026, 02:39 PM UTC
We have resolved an issue affecting customers using SMS-based Two-factor authentication (2FA) to access Thomson Reuters products. Impacted users did not receive authentication codes, which prevented successful login. The issue is now mitigated and normal service has been restored. If you've exceeded the limit of ten SMS code attempts within an hour, please contact our Support team for assistance.
Notice September 15, 2026 SafeSend Returns - US - Service Disruption 5h 21m SafeSend Returns
Started Sep 15, 2026, 03:32 PM UTC· resolved Sep 15, 2026, 08:53 PM UTC
- investigating Sep 15, 2026, 03:32 PM UTC
We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.
- monitoring Sep 15, 2026, 04:02 PM UTC
We are aware of a brief disruption affecting the SafeSend Returns client experience. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Sep 15, 2026, 08:53 PM UTC
Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Notice August 28, 2026 Onvio Firm Management - US - Service Disruption 7h 6m Onvio Firm Management
Started Aug 28, 2026, 01:16 PM UTC· resolved Aug 28, 2026, 08:23 PM UTC
- investigating Aug 28, 2026, 01:16 PM UTC
We have determined the issue causing customers to be unable to login to Onvio. We are working with the highest priority to resolve and restore the applications. We will provide another update as soon as we have more information.
- investigating Aug 28, 2026, 02:10 PM UTC
The login issues affecting Onvio have been resolved. Customers may experience intermittent server errors while navigating the application, which we are actively investigating with the highest priority. We will provide another update as soon as we have more information.
- monitoring Aug 28, 2026, 04:02 PM UTC
We are aware of a brief disruption in the ability to login and navigate. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- monitoring Aug 28, 2026, 04:08 PM UTC
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- resolved Aug 28, 2026, 08:23 PM UTC
Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor August 18, 2026 Engagement Manager Server Error 31m Engagement Manager, Guided Assurance
Started Aug 18, 2026, 01:28 PM UTC· resolved Aug 18, 2026, 01:59 PM UTC
- investigating Aug 18, 2026, 01:28 PM UTC
A Server error may occur when signing into Engagement Manager. Our Development teams have been notified and are currently working on the issue. Thank you for your patience while this issue is resolved.
- resolved Aug 18, 2026, 01:59 PM UTC
Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor July 1, 2026 CoCounsel Tax, Audit & Accounting intermittent slowness/errors 1h 23m Core - Tax, Audit & Accounting, Ready to Advise, Ready to Review
Started Jul 01, 2026, 04:08 PM UTC· resolved Jul 01, 2026, 05:31 PM UTC
- investigating Jul 01, 2026, 04:08 PM UTC
CoCounsel Tax, Audit & Accounting Development teams have identified intermittent errors and slowness when accessing or using CoCounsel. There is not a current ETA for a resolution however CoCounsel Development teams are currently working to resolve these intermittent issues.
- resolved Jul 01, 2026, 05:31 PM UTC
CoCounsel Development teams were able to resolve the slowness and/or errors that were intermittently occurring in CoCounsel. If issues persist, please contact Support for additional troubleshooting. Thank you for your patience.
Notice May 31, 2026 Engagement Manager - Error Message - UK and US 14h 30m
Started May 31, 2026, 12:00 AM UTC· resolved May 31, 2026, 02:30 PM UTC
- resolved Jun 02, 2026, 12:32 AM UTC
There was an outage of Engagement Manager that effected all firms on Sunday, May 31 from 12:00 AM until 5:30 PM ET. The outage also effected the UK region from 5/31/2026 until 6/1/2026 2:30PM GMT. In most cases, you would have seen a blank screen after the login screen, with a generic red banner that says, “Server error occurred.” The issue was resolved by installing updated certificates for specific servers.
Minor May 27, 2026 Increased Latency / Degraded Performance 2h 22m Core - Tax, Audit & Accounting, Ready to Advise, Ready to Review
Started May 27, 2026, 03:31 PM UTC· resolved May 27, 2026, 05:53 PM UTC
- investigating May 27, 2026, 03:31 PM UTC
We are currently investigating reports of increased latency and slowness affecting some users within the product. Our team has identified that this degradation is attributable to an ongoing incident with one of our third-party infrastructure providers. Users may experience slower response times, delayed processing, or intermittent timeouts. We will provide an update within 30 minutes or sooner as new information becomes available. We apologize for the inconvenience and appreciate your patience.
- monitoring May 27, 2026, 04:28 PM UTC
Our third-party service provider has begun remediation efforts and recovery is currently in progress. We are seeing early signs of improvement, however some users may continue to experience latency or slower than normal response times while the recovery is underway. Our engineering teams are actively monitoring system performance and will post a further update as soon as there is a meaningful change in status. Thank you for your patience.
- resolved May 27, 2026, 05:53 PM UTC
Performance Restored to Normal The latency and performance degradation affecting our platform has been fully resolved. Our third-party service provider has confirmed that their incident has been mitigated and all systems are now operating normally. We have verified that performance on our end has returned to expected levels. If you continue to experience any issues, please don't hesitate to reach out to our support team.
Critical April 27, 2026 CS Connect (Electronic Filing) - US - Service Disruption 21h 18m CS Connect/Electronic Filing
Started Apr 27, 2026, 01:39 PM UTC· resolved Apr 28, 2026, 10:58 AM UTC
- investigating Apr 27, 2026, 01:39 PM UTC
Based on our internal monitoring, we are aware that some customers receive an error when attempting to make a CS Connect call via our CS Professional Suite products. You may experience slowness when opening and navigating the programs as well. We are currently working to restore services and will provide an update as soon as we have more information.
- monitoring Apr 27, 2026, 02:27 PM UTC
We are aware of a brief disruption when attempting to make a CS Connect call via our CS Professional Suite products. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Apr 28, 2026, 10:58 AM UTC
Our metrics and internal testing continue to indicate the ability to access CS Connect remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor March 12, 2026 Issue in Conversations 1d 1h Core - Tax, Audit & Accounting
Started Mar 12, 2026, 03:22 PM UTC· resolved Mar 13, 2026, 04:26 PM UTC
- investigating Mar 12, 2026, 03:22 PM UTC
We’re currently seeing issues with Conversations. Our technical teams are investigating and working to restore normal service as quickly as possible. Thank you for your patience while this is investigated.
- monitoring Mar 12, 2026, 04:53 PM UTC
CoCounsel Development teams were able to resolve the issue in Conversations and will be monitoring for any reoccurrence. If the issue persists, please contact Support teams for additional troubleshooting. Thank you again for your patience.
- resolved Mar 13, 2026, 04:26 PM UTC
CoCounsel Development teams have confirmed the resolution regarding the issue in Conversations. Thank you again for your patience.
Minor December 4, 2025 CoCounsel Completing Conversations 5h 40m Core - Tax, Audit & Accounting, Ready to Advise
Started Dec 04, 2025, 04:52 PM UTC· resolved Dec 04, 2025, 10:33 PM UTC
- investigating Dec 04, 2025, 04:52 PM UTC
We are currently experiencing issues with conversation completion in CoCounsel where conversations may take longer than expected to start or may time out unexpectedly. Our teams are actively working on a fix to resolve this issue.
- monitoring Dec 04, 2025, 08:55 PM UTC
A fix has been implemented and the issue has been mitigated as we are continuing to monitor while under validation.
- resolved Dec 04, 2025, 10:33 PM UTC
This incident has been resolved.
Critical October 20, 2025 Customer Support and Technical Support - Phone System 6h 6m Customer Support
Started Oct 20, 2025, 02:11 PM UTC· resolved Oct 20, 2025, 08:17 PM UTC
- identified Oct 20, 2025, 02:11 PM UTC
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
- resolved Oct 20, 2025, 08:17 PM UTC
Based on restoration from a third-party cloud service provider, we are now successfully receiving calls via our phone system. We appreciate your patience as we work through our backlog.
Major October 20, 2025 Multiple services - intermittent issues 12h 41m Checkpoint Research, Confirmation.com, CS Connect/Electronic Filing, Engagement Manager and 7 more
Started Oct 20, 2025, 11:20 AM UTC· resolved Oct 21, 2025, 12:01 AM UTC
- monitoring Oct 20, 2025, 11:20 AM UTC
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
- monitoring Oct 20, 2025, 12:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 07:21 PM UTC
While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.
- resolved Oct 21, 2025, 12:01 AM UTC
Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Notice September 16, 2025 SurePrep – Login Access Issue 5h 40m SurePrep FileRoom, SurePrep SPbinder
Started Sep 16, 2025, 03:23 PM UTC· resolved Sep 16, 2025, 09:03 PM UTC
- investigating Sep 16, 2025, 03:23 PM UTC
We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.
- monitoring Sep 16, 2025, 03:43 PM UTC
We are aware of a brief disruption in the ability to login to SurePrep or receiving errors when trying to access FileRoom within SurePrep . The issue has been resolved and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Sep 16, 2025, 09:03 PM UTC
Our metrics and internal testing continue to indicate the ability to login to SurePrep and access FileRoom within SurePrep remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Notice September 16, 2025 Virtual Office CS/Software as a Service - US 6h 10m Virtual Office CS / SaaS
Started Sep 16, 2025, 02:52 PM UTC· resolved Sep 16, 2025, 09:02 PM UTC
- investigating Sep 16, 2025, 02:52 PM UTC
Based on our internal monitoring, we are aware that some customers cannot login to Virtual Office CS, Software as a Service, NetFirm CS, or NetClient CS and are receiving an "Unknown Login Failure" message. We are currently working to restore services and will provide an update as soon as we have more information.
- identified Sep 16, 2025, 04:15 PM UTC
While NetFirm CS and NetClient CS logins are now succeeding, some users may still be experiencing slowness with launching Virtual Office CS and other Software as a Service applications. We have identified the root cause and our teams are working with the highest priority to fully restore performance. We’ll provide another update as soon as we have more information.
- monitoring Sep 16, 2025, 04:59 PM UTC
We have restored the ability to login to Virtual Office CS or Software as a Service. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will continue to monitor the environment and will provide another update at end of business day.
- resolved Sep 16, 2025, 09:02 PM UTC
Our metrics and internal testing continue to indicate the ability to login to Virtual Office and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor September 10, 2025 CoCounsel Invitation Email Issue 4h 20m Core - Tax, Audit & Accounting
Started Sep 10, 2025, 06:05 PM UTC· resolved Sep 10, 2025, 10:25 PM UTC
- identified Sep 10, 2025, 06:05 PM UTC
Reports are confirmed that Invitation emails from CoCounsel have been impacted due to an issue from an email provider. A resolution is estimated by end of the day as CoCounsel Development teams are currently working on resolving this issue.
- identified Sep 10, 2025, 06:42 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 10, 2025, 10:25 PM UTC
We have successfully resolved the email delivery issue that was affecting invitation emails. Going forward, login and invitation emails will be sent from our CoCounsel email address ([email protected]).
Major August 19, 2025 Error in Conversations 20h 1m Core - Tax, Audit & Accounting
Started Aug 19, 2025, 05:15 PM UTC· resolved Aug 20, 2025, 01:16 PM UTC
- investigating Aug 19, 2025, 05:15 PM UTC
In CoCounsel Tax, Audit & Accounting when in Conversations a "There was an error loading the conversation" error occurs. Development teams have been alerted and are currently working to resolve this error.
- monitoring Aug 19, 2025, 05:55 PM UTC
Development teams have implemented a resolution and Conversations are returning without error. We will continue to monitor the status and update accordingly.
- resolved Aug 20, 2025, 01:16 PM UTC
The issue in Conversations has been resolved. If any reports of the error re-occurs, please contact Support to relay the issue.
Major July 28, 2025 NetFirm CS - US - Service Disruption 5h 9m NetClient CS
Started Jul 28, 2025, 02:12 PM UTC· resolved Jul 28, 2025, 07:21 PM UTC
- identified Jul 28, 2025, 02:12 PM UTC
Based on our internal monitoring, we are aware that some users are not able to send or receive documents in NetFirm CS, including File Exchange, Document Presentation, eSignature, and Remote Payroll. We are currently working to restore services and will provide an update as soon as we have more information.
- identified Jul 28, 2025, 02:49 PM UTC
We have resolved the issue with users not being able to send or receive documents in NetFirm CS. At this time, any new uploads should be successful as well as any downloads of files that were uploaded prior to Saturday, July 26, 10:50 PM ET. We are still working on downloads of files that were uploaded between Saturday, July 26, 10:50 PM ET and Monday, July 28, 10:17 AM ET.
- monitoring Jul 28, 2025, 04:36 PM UTC
We have resolved the ability to download files that were uploaded between Saturday, July 26, 10:50 PM ET and Monday, July 28, 10:17 AM ET and all documents can be sent and received in NetFirm CS. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Jul 28, 2025, 07:21 PM UTC
Our metrics and internal testing continue to indicate sending or receiving documents in NetFirm CS remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. We are moving this to a resolved status.
Minor July 22, 2025 Errors while accessing or viewing documents in Engagement Manager and GoFileRoom 3h 11m Engagement Manager, GoFileRoom
Started Jul 22, 2025, 04:20 PM UTC· resolved Jul 22, 2025, 07:31 PM UTC
- identified Jul 22, 2025, 04:20 PM UTC
Based on our internal monitoring, we are aware that some customers are experiencing errors while accessing or viewing documents in Engagement Manager and GoFileRoom. We have determined the issue causing these errors. We are working with the highest priority to resolve and restore the applications. We will provide another update as soon as we have more information.
- monitoring Jul 22, 2025, 04:44 PM UTC
We have tested and implemented a fix that restored all services in GoFileRoom and Engagement Manager. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment. If you continue to experience issues, please clear cache and cookies in your browser then try again.
- resolved Jul 22, 2025, 07:31 PM UTC
This incident has been resolved.
Critical June 30, 2025 Error when accessing SurePrep FileRoom 5h SurePrep FileRoom
Started Jun 30, 2025, 09:59 AM UTC· resolved Jun 30, 2025, 02:59 PM UTC
- investigating Jun 30, 2025, 09:59 AM UTC
Our team is aware of the issue and is urgently working to restore service. Please monitor this alert for updates. Thank you for your patience.
- investigating Jun 30, 2025, 12:49 PM UTC
Our technical teams are actively engaged in troubleshooting. We want to assure you that resolving this issue is our highest priority. Please continue to monitor this alert for the latest information. We deeply appreciate your continued patience and understanding.
- resolved Jun 30, 2025, 02:59 PM UTC
Our metrics and internal testing indicate this issue has been resolved and SurePrep FileRoom logins are currently in a healthy state. We are closely monitoring for continued stability.
Notice June 11, 2025 Virtual Office CS/Software as a Service - US - Resolved –
Started Jun 11, 2025, 06:30 AM UTC· resolved Jun 11, 2025, 06:30 AM UTC
- resolved Jun 11, 2025, 01:12 PM UTC
Between 2:30 am ET and 7am ET, customers experienced an issue with Virtual Office CS applications not being available on the homepage. Our metrics and internal testing continue to indicate logging into Virtual Office CS and Software as a Service, including the ability to view and launch applications remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Minor March 25, 2025 CoCounsel for Tax, Audit & Accounting - Degraded Performance 22m Virtual Office CS / SaaS
Started Mar 25, 2025, 08:17 PM UTC· resolved Mar 25, 2025, 08:40 PM UTC
- investigating Mar 25, 2025, 08:17 PM UTC
We are aware that response times are suffering from increased error rates and degraded speed due to issues with our AI providers. We are currently working to restore services and will provide an update as soon as we have more information.
- resolved Mar 25, 2025, 08:40 PM UTC
Our metrics and internal testing indicate CoCounsel for Tax, Audit & Accounting remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Minor March 24, 2025 CS Connect - UltraTax CS / Accounting CS 1d 17h CS Connect/Electronic Filing
Started Mar 24, 2025, 08:35 PM UTC· resolved Mar 26, 2025, 01:48 PM UTC
- investigating Mar 24, 2025, 08:35 PM UTC
We are completing a brief maintenance window on CS Connect. During this time, you will be unable to retrieve any acknowledgements. You may also receive an error accessing Electronic Filing Live on the homepage of UltraTax CS as well as receive state rejections due to absence of the associated federal return. We will update this when our maintenance is complete.
- identified Mar 24, 2025, 10:10 PM UTC
CS Connect maintenance has completed and acknowledgements can be retrieved via CS Connect. Additionally, the Electronic Filing Live on the UltraTax CS Homepage can be accessed. We will provide an update for State Returns that were previously rejected due to absence of the Federal Return as soon as we have more information.
- monitoring Mar 25, 2025, 01:20 PM UTC
Following yesterday afternoon's brief maintenance window, CS Connect e-file services and the Electronic Filing Live area on the UltraTax CS homepage are fully operational. For returns where erroneous state e-file rejections or errors occurred, Thomson Reuters is automatically re-processing and transmitting those e-files. There is no action needed on your part. We expect to complete transmission of these returns today.
- resolved Mar 26, 2025, 01:48 PM UTC
This incident has been resolved.