Thomson Reuters Tax Professionals incident
CS Connect (Electronic Filing) - US - Service Disruption
Resolved after 21 hours 18 minutes, affecting CS Connect/Electronic Filing, on April 27, 2026.
Our metrics and internal testing continue to indicate the ability to access CS Connect remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Apr 27, 2026, 01:39 PM UTC
Based on our internal monitoring, we are aware that some customers receive an error when attempting to make a CS Connect call via our CS Professional Suite products. You may experience slowness when opening and navigating the programs as well. We are currently working to restore services and will provide an update as soon as we have more information.
- monitoring Apr 27, 2026, 02:27 PM UTC
We are aware of a brief disruption when attempting to make a CS Connect call via our CS Professional Suite products. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Apr 28, 2026, 10:58 AM UTC
Our metrics and internal testing continue to indicate the ability to access CS Connect remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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