Thomson Reuters Tax Professionals incident

CoCounsel Completing Conversations

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on December 4, 2025 affecting Core - Tax, Audit & Accounting and Ready to Advise, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 04:52 PM UTC
Resolved
Dec 04, 2025, 10:33 PM UTC
Duration
5h 40m
Detected by Pingoru
Dec 04, 2025, 04:52 PM UTC

Affected components

Core - Tax, Audit & AccountingReady to Advise

Update timeline

  1. investigating Dec 04, 2025, 04:52 PM UTC

    We are currently experiencing issues with conversation completion in CoCounsel where conversations may take longer than expected to start or may time out unexpectedly. Our teams are actively working on a fix to resolve this issue.

  2. monitoring Dec 04, 2025, 08:55 PM UTC

    A fix has been implemented and the issue has been mitigated as we are continuing to monitor while under validation.

  3. resolved Dec 04, 2025, 10:33 PM UTC

    This incident has been resolved.