Thomson Reuters Tax Professionals incident
CoCounsel Completing Conversations
Resolved after 5 hours 40 minutes, affecting Core - Tax, Audit & Accounting and Ready to Advise, on December 4, 2025.
A fix has been implemented and the issue has been mitigated as we are continuing to monitor while under validation.
Affected components
Update timeline
- investigating Dec 04, 2025, 04:52 PM UTC
We are currently experiencing issues with conversation completion in CoCounsel where conversations may take longer than expected to start or may time out unexpectedly. Our teams are actively working on a fix to resolve this issue.
- monitoring Dec 04, 2025, 08:55 PM UTC
A fix has been implemented and the issue has been mitigated as we are continuing to monitor while under validation.
- resolved Dec 04, 2025, 10:33 PM UTC
This incident has been resolved.
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