Thomson Reuters Tax Professionals incident
Errors while accessing or viewing documents in Engagement Manager and GoFileRoom
Resolved after 3 hours 11 minutes, affecting Engagement Manager and GoFileRoom, on July 22, 2025.
We have tested and implemented a fix that restored all services in GoFileRoom and Engagement Manager. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment. If you continue to experience issues, please clear cache and cookies in your browser then try again.
Affected components
Update timeline
- identified Jul 22, 2025, 04:20 PM UTC
Based on our internal monitoring, we are aware that some customers are experiencing errors while accessing or viewing documents in Engagement Manager and GoFileRoom. We have determined the issue causing these errors. We are working with the highest priority to resolve and restore the applications. We will provide another update as soon as we have more information.
- monitoring Jul 22, 2025, 04:44 PM UTC
We have tested and implemented a fix that restored all services in GoFileRoom and Engagement Manager. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment. If you continue to experience issues, please clear cache and cookies in your browser then try again.
- resolved Jul 22, 2025, 07:31 PM UTC
This incident has been resolved.
Your product runs on more than Thomson Reuters Tax Professionals
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services