Thomson Reuters Tax Professionals incident
CoCounsel Invitation Email Issue
Resolved after 4 hours 20 minutes, affecting Core - Tax, Audit & Accounting, on September 10, 2025.
We have successfully resolved the email delivery issue that was affecting invitation emails. Going forward, login and invitation emails will be sent from our CoCounsel email address ([email protected]).
Affected components
Update timeline
- identified Sep 10, 2025, 06:05 PM UTC
Reports are confirmed that Invitation emails from CoCounsel have been impacted due to an issue from an email provider. A resolution is estimated by end of the day as CoCounsel Development teams are currently working on resolving this issue.
- identified Sep 10, 2025, 06:42 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 10, 2025, 10:25 PM UTC
We have successfully resolved the email delivery issue that was affecting invitation emails. Going forward, login and invitation emails will be sent from our CoCounsel email address ([email protected]).
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