Thomson Reuters Tax Professionals incident
SurePrep – Login Access Issue
Resolved after 5 hours 40 minutes, affecting SurePrep FileRoom and SurePrep SPbinder, on September 16, 2025.
Our metrics and internal testing continue to indicate the ability to login to SurePrep and access FileRoom within SurePrep remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Sep 16, 2025, 03:23 PM UTC
We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.
- monitoring Sep 16, 2025, 03:43 PM UTC
We are aware of a brief disruption in the ability to login to SurePrep or receiving errors when trying to access FileRoom within SurePrep . The issue has been resolved and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- resolved Sep 16, 2025, 09:03 PM UTC
Our metrics and internal testing continue to indicate the ability to login to SurePrep and access FileRoom within SurePrep remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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