Thomson Reuters Tax Professionals incident
Multiple services - intermittent issues
Resolved after 12 hours 41 minutes, affecting Checkpoint Research and Confirmation.com and 1 more, on October 20, 2025.
Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- monitoring Oct 20, 2025, 11:20 AM UTC
Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
- monitoring Oct 20, 2025, 12:36 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 07:21 PM UTC
While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.
- resolved Oct 21, 2025, 12:01 AM UTC
Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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