Thomson Reuters Tax Professionals incident
CoCounsel for Tax, Audit & Accounting - Degraded Performance
Resolved after 22 minutes, affecting Virtual Office CS / SaaS, on March 25, 2025.
Our metrics and internal testing indicate CoCounsel for Tax, Audit & Accounting remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Mar 25, 2025, 08:17 PM UTC
We are aware that response times are suffering from increased error rates and degraded speed due to issues with our AI providers. We are currently working to restore services and will provide an update as soon as we have more information.
- resolved Mar 25, 2025, 08:40 PM UTC
Our metrics and internal testing indicate CoCounsel for Tax, Audit & Accounting remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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