Thomson Reuters Tax Professionals incident
Customer Support and Technical Support - Phone System
Resolved after 6 hours 6 minutes, affecting Customer Support, on October 20, 2025.
Based on restoration from a third-party cloud service provider, we are now successfully receiving calls via our phone system. We appreciate your patience as we work through our backlog.
Affected components
Update timeline
- identified Oct 20, 2025, 02:11 PM UTC
Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
- resolved Oct 20, 2025, 08:17 PM UTC
Based on restoration from a third-party cloud service provider, we are now successfully receiving calls via our phone system. We appreciate your patience as we work through our backlog.
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