Thomson Reuters Tax Professionals incident

Customer Support and Technical Support - Phone System

Critical Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a critical incident on October 20, 2025 affecting Customer Support, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:11 PM UTC
Resolved
Oct 20, 2025, 08:17 PM UTC
Duration
6h 6m
Detected by Pingoru
Oct 20, 2025, 02:11 PM UTC

Affected components

Customer Support

Update timeline

  1. identified Oct 20, 2025, 02:11 PM UTC

    Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.

  2. resolved Oct 20, 2025, 08:17 PM UTC

    Based on restoration from a third-party cloud service provider, we are now successfully receiving calls via our phone system. We appreciate your patience as we work through our backlog.