Thomson Reuters Tax Professionals incident
Engagement Manager Server Error
Resolved after 31 minutes, affecting Engagement Manager and Guided Assurance, on August 18, 2026.
Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Aug 18, 2026, 01:28 PM UTC
A Server error may occur when signing into Engagement Manager. Our Development teams have been notified and are currently working on the issue. Thank you for your patience while this issue is resolved.
- resolved Aug 18, 2026, 01:59 PM UTC
Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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