Thomson Reuters Tax Professionals incident
Onvio Firm Management - US - Service Disruption
Resolved after 7 hours 6 minutes, affecting Onvio Firm Management, on August 28, 2026.
Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Affected components
Update timeline
- investigating Aug 28, 2026, 01:16 PM UTC
We have determined the issue causing customers to be unable to login to Onvio. We are working with the highest priority to resolve and restore the applications. We will provide another update as soon as we have more information.
- investigating Aug 28, 2026, 02:10 PM UTC
The login issues affecting Onvio have been resolved. Customers may experience intermittent server errors while navigating the application, which we are actively investigating with the highest priority. We will provide another update as soon as we have more information.
- monitoring Aug 28, 2026, 04:02 PM UTC
We are aware of a brief disruption in the ability to login and navigate. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
- monitoring Aug 28, 2026, 04:08 PM UTC
.
- resolved Aug 28, 2026, 08:23 PM UTC
Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
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