Thomson Reuters Tax Professionals incident
Error when accessing SurePrep FileRoom
Thomson Reuters Tax Professionals experienced a critical incident on June 30, 2025 affecting SurePrep FileRoom, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2025, 09:59 AM UTC
Our team is aware of the issue and is urgently working to restore service. Please monitor this alert for updates. Thank you for your patience.
- investigating Jun 30, 2025, 12:49 PM UTC
Our technical teams are actively engaged in troubleshooting. We want to assure you that resolving this issue is our highest priority. Please continue to monitor this alert for the latest information. We deeply appreciate your continued patience and understanding.
- resolved Jun 30, 2025, 02:59 PM UTC
Our metrics and internal testing indicate this issue has been resolved and SurePrep FileRoom logins are currently in a healthy state. We are closely monitoring for continued stability.