Thomson Reuters Tax Professionals incident

Virtual Office CS/Software as a Service - US

Major Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a major incident on July 9, 2025 affecting Virtual Office CS / SaaS, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2025, 05:22 PM UTC
Resolved
Jul 09, 2025, 10:35 PM UTC
Duration
5h 13m
Detected by Pingoru
Jul 09, 2025, 05:22 PM UTC

Affected components

Virtual Office CS / SaaS

Update timeline

  1. investigating Jul 09, 2025, 05:22 PM UTC

    Based on our internal monitoring, we are aware that some customers cannot login to NetFirm CS, NetStaff CS, or NetClient CS. Existing Virtual Office CS sessions are not impacted. We are currently working to restore services and will provide an update as soon as we have more information.

  2. monitoring Jul 09, 2025, 05:35 PM UTC

    We have restored the ability to login to NetFirm CS, NetStaff CS, or NetClient CS. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We apologize for any disruption and inconvenience.

  3. resolved Jul 09, 2025, 10:35 PM UTC

    Earlier today, we detected an issue in NetFirm CS, NetStaff CS and NetClient CS that affected customers' ability to sign into the platform. We identified the cause of the issue and corrective actions were taken. Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.