Thomson Reuters Tax Professionals incident

Errors while accessing or viewing documents in Engagement Manager and GoFileRoom

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on July 22, 2025 affecting Engagement Manager and GoFileRoom, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2025, 04:20 PM UTC
Resolved
Jul 22, 2025, 07:31 PM UTC
Duration
3h 11m
Detected by Pingoru
Jul 22, 2025, 04:20 PM UTC

Affected components

Engagement ManagerGoFileRoom

Update timeline

  1. identified Jul 22, 2025, 04:20 PM UTC

    Based on our internal monitoring, we are aware that some customers are experiencing errors while accessing or viewing documents in Engagement Manager and GoFileRoom. We have determined the issue causing these errors. We are working with the highest priority to resolve and restore the applications. We will provide another update as soon as we have more information.

  2. monitoring Jul 22, 2025, 04:44 PM UTC

    We have tested and implemented a fix that restored all services in GoFileRoom and Engagement Manager. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment. If you continue to experience issues, please clear cache and cookies in your browser then try again.

  3. resolved Jul 22, 2025, 07:31 PM UTC

    This incident has been resolved.