Thomson Reuters Tax Professionals incident

Error in Conversations

Major Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a major incident on August 19, 2025 affecting Core - Tax, Audit & Accounting, lasting 20h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 05:15 PM UTC
Resolved
Aug 20, 2025, 01:16 PM UTC
Duration
20h 1m
Detected by Pingoru
Aug 19, 2025, 05:15 PM UTC

Affected components

Core - Tax, Audit & Accounting

Update timeline

  1. investigating Aug 19, 2025, 05:15 PM UTC

    In CoCounsel Tax, Audit & Accounting when in Conversations a "There was an error loading the conversation" error occurs. Development teams have been alerted and are currently working to resolve this error.

  2. monitoring Aug 19, 2025, 05:55 PM UTC

    Development teams have implemented a resolution and Conversations are returning without error. We will continue to monitor the status and update accordingly.

  3. resolved Aug 20, 2025, 01:16 PM UTC

    The issue in Conversations has been resolved. If any reports of the error re-occurs, please contact Support to relay the issue.