Thomson Reuters Tax Professionals incident

CoCounsel Invitation Email Issue

Minor Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a minor incident on September 10, 2025 affecting Core - Tax, Audit & Accounting, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 06:05 PM UTC
Resolved
Sep 10, 2025, 10:25 PM UTC
Duration
4h 20m
Detected by Pingoru
Sep 10, 2025, 06:05 PM UTC

Affected components

Core - Tax, Audit & Accounting

Update timeline

  1. identified Sep 10, 2025, 06:05 PM UTC

    Reports are confirmed that Invitation emails from CoCounsel have been impacted due to an issue from an email provider. A resolution is estimated by end of the day as CoCounsel Development teams are currently working on resolving this issue.

  2. identified Sep 10, 2025, 06:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 10, 2025, 10:25 PM UTC

    We have successfully resolved the email delivery issue that was affecting invitation emails. Going forward, login and invitation emails will be sent from our CoCounsel email address ([email protected]).