Thomson Reuters Tax Professionals incident

SurePrep – Login Access Issue

Notice Resolved View vendor source →

Thomson Reuters Tax Professionals experienced a notice incident on September 16, 2025 affecting SurePrep FileRoom and SurePrep SPbinder, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 03:23 PM UTC
Resolved
Sep 16, 2025, 09:03 PM UTC
Duration
5h 40m
Detected by Pingoru
Sep 16, 2025, 03:23 PM UTC

Affected components

SurePrep FileRoomSurePrep SPbinder

Update timeline

  1. investigating Sep 16, 2025, 03:23 PM UTC

    We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.

  2. monitoring Sep 16, 2025, 03:43 PM UTC

    We are aware of a brief disruption in the ability to login to SurePrep or receiving errors when trying to access FileRoom within SurePrep . The issue has been resolved and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.

  3. resolved Sep 16, 2025, 09:03 PM UTC

    Our metrics and internal testing continue to indicate the ability to login to SurePrep and access FileRoom within SurePrep remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.