Teaching Strategies had 33 outages in the last 2 years totaling 90h 15m of downtime — averaging 1.4 incidents per month.
There were 33 Teaching Strategies outages since May 31, 2024 totaling 90h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some requests to Tadpoles are intermittently failing. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Users are unable to access SmartSuggestions. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Some users are experiencing issues accessing Teach due to internal org network configurations. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Users are unable to access Assess. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
We have identified an issue preventing emails from being sent via Tadpoles and the Engage area. Our team is actively working to resolve this. We will share further updates as progress continues.
This incident has been resolved. Some customers may experience a brief delay as email queues finish processing.
We are currently investigating an issue affecting the Teach area of SmartTeach. We are actively working to identify the root cause and will provide an update as soon as more information is available.
This incident has been resolved.
We are currently investigating an issue preventing emails from being sent via Tadpoles and the Engage area of SmartTeach (sharing via email). Customers may be unable to send new emails through these features at this time. We are actively working to identify the root cause and will provide an update as soon as more information is available.
This incident has been resolved.
SmartTeach is experiencing delays in updating changes to child records. Changes will be delays in reflecting in other areas such as Assess, Finch, and Reports, but are not lost. Please know that all your data changes will be made. We expect all processing to be updated by 8pm ET.
This incident has been resolved.
Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.
This incident has been resolved.
The Assess area of SmartTeach is experiencing issues and delays in data processing for a subset of customers. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
SmartTeach is experiencing delays in updates to child records. These changes may take longer to appear in other areas, including Assess, Finch, and Reports, but no data has been lost. We have identified the root cause and our team is working on a fix. We will continue to share updates as they become available.
This incident has been resolved and all child data is now up to date.
A subset of SSO users on the SmartTeach and Finch mobile apps are experiencing login issues. We are investigating and will provide updates as they become available. The web versions of these applications remain available and are not impacted.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are currently unable to log in to ReadyRosie. We are investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Some users are experiencing issues logging in, we have identified the issue and are working on resolution. We expect these to be issues to be resolved shortly.
All issues should now be resolved.
The SmartTeach platform is currently experiencing degraded performance. We are investigating the root cause of the issue and will provide more information as soon as possible.
We have identified the issue as an upstream provider. We will continue to provide updates as we receive them.
Our upstream provider is continuing to work on the issue, they report that a fix is being implemented. We We will continue to provide updates as we receive them.
Our upstream provider reports that the issue is resolved. We have confirmed that SmartTeach availability and performance is now fully restored. We are continuing to monitor closely.
This incident has been resolved.
Some users are currently experiencing issues with the “At a Glance”, “Checkpoints”, and "Documentation" sections of the Assess component of the Smart Teach platform. We have identified the root cause of the issue and are working on a resolution. We will provide updates as soon as possible.
The degraded performance issue in Assess has been resolved. Documentation search results for affected customers will reflect all updates from today in the next few hours - no action needed.
Users are experiencing delays with updates to classes, children and passwords. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
We have identified the issue and implemented a fix. Data delays will be resolved shortly, we will continue to monitor and provide a final update when we are fully caught up.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Users may be currently experiencing degraded performance from Tadpoles and our mobile applications due to an issue with an upstream vendor. We will provide updates as we receive them.
Our upstream vendor is reporting a fix is implemented and recovery is in progress. No ETA on full resolution but we are seeing positive indicators and will continue to monitor.
This incident has been resolved.
SmartTeach users are unable to access The Hub. This is due to performance issues currently experienced by our community platform vendor. Please review their status page for more details: https://status.higherlogic.com/ We'll update this incident when we receive more information. Thank you for your patience.
Our community platform vendor has implemented a fix, and is monitoring results. SmartTeach users should now be able to access The Hub. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
This incident has been resolved.
Some users are currently experiencing degraded performance and receiving errors from the Assess area of the Smart Teach platform. We are investigating the root cause of the issue and will provide more information as soon as possible.
We have identified the issue causing the degraded performance and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.
The degraded performance issue in Assess has been resolved and the “At a Glance”, “Checkpoints”, and documentation creation are restored. All documentation is now visible again - no action needed.
Users are experiencing partial outages in SmartTeach due to issues with our service provider. We are working with our provider to resolve the issue as quickly as possible and we’ll provide updates as we receive them. We apologize for any inconvenience.
Our upstream vendor has indicated that they may have identified the root cause, though confirmation is still pending.
Our upstream provider continues to troubleshoot the root cause of their issue. We will provide more updates as we receive them.
Our upstream provider has identified the source of the issue and is working to remediate. We will provide more updates as we receive them.
Our upstream provider is continuing their work to remediate the issue. We will provide more updates as we receive them.
Our upstream provider has recovered, all services are back online, we are continuing to monitor.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Users are unable to access documentation in Assess. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Assess is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Some users are experiencing degraded performance in SmartTeach due to issues with our services provider. We are working with them to resolve the issue. We apologize for any inconvenience.
SmartTeach is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
This incident has been fully resolved.
Some users are experiencing degraded performance in Quorum. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
We are still investigating the root cause of this issue, and will continue to provide updates as the investigation continues. We apologize for any inconvenience.
While users are now able to access Quorum, some are receiving a "Session Expired" message after a few minutes, logging them out prematurely. We are investigating this issue, and will provide more information as soon as possible.
Quorum is now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Users are unable to access Quorum due to a maintenance window running longer than expected. Our vendor is working to complete this maintenance as soon as possible. We apologize for any inconvenience.
Quorum is now accessible. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Users are currently unable to generate reports in Smart Teach platform. We are investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.