Teaching Strategies incident
Platform Performance Issue - Assess
Teaching Strategies experienced a minor incident on August 12, 2025 affecting Assess Area, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Assess Area
Update timeline
- identified Aug 12, 2025, 11:17 PM UTC
Some users are currently experiencing issues with the “At a Glance”, “Checkpoints”, and "Documentation" sections of the Assess component of the Smart Teach platform. We have identified the root cause of the issue and are working on a resolution. We will provide updates as soon as possible.
- resolved Aug 13, 2025, 02:32 AM UTC
The degraded performance issue in Assess has been resolved. Documentation search results for affected customers will reflect all updates from today in the next few hours - no action needed.