Teaching Strategies incident

Platform Status - Tadpoles and Mobile Applications

Critical Resolved View vendor source →

Teaching Strategies experienced a critical incident on December 2, 2025 affecting SmartTeach Mobile and Finch Mobile and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 01:17 PM UTC
Resolved
Dec 02, 2025, 02:40 PM UTC
Duration
1h 22m
Detected by Pingoru
Dec 02, 2025, 01:17 PM UTC

Affected components

SmartTeach MobileFinch MobileTadpoles

Update timeline

  1. investigating Dec 02, 2025, 01:17 PM UTC

    Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Dec 02, 2025, 01:55 PM UTC

    Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.

  3. resolved Dec 02, 2025, 02:40 PM UTC

    This incident has been resolved.