Teaching Strategies incident

Platform Status - Tadpoles and Mobile Applications

Resolved after 1 hour 22 minutes, affecting SmartTeach Mobile and Finch Mobile and 1 more, on December 2, 2025.

identified Dec 02, 2025, 01:55 PM UTC

Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.

Started
Dec 02, 2025, 01:17 PM UTC
Resolved
Dec 02, 2025, 02:40 PM UTC
Duration
1h 22m
Detected by Pingoru
Dec 02, 2025, 01:17 PM UTC

Affected components

SmartTeach MobileFinch MobileTadpoles

Update timeline

  1. investigating Dec 02, 2025, 01:17 PM UTC

    Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Dec 02, 2025, 01:55 PM UTC

    Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.

  3. resolved Dec 02, 2025, 02:40 PM UTC

    This incident has been resolved.

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