Resolved after 9 hours 59 minutes, affecting Tadpoles and Engage Area, on January 20, 2026.
We are currently investigating an issue preventing emails from being sent via Tadpoles and the Engage area of SmartTeach (sharing via email). Customers may be unable to send new emails through these features at this time. We are actively working to identify the root cause and will provide an update as soon as more information is available.
Affected components
Update timeline
- investigating Jan 20, 2026, 02:28 PM UTC
We are currently investigating an issue preventing emails from being sent via Tadpoles and the Engage area of SmartTeach (sharing via email). Customers may be unable to send new emails through these features at this time. We are actively working to identify the root cause and will provide an update as soon as more information is available.
- resolved Jan 21, 2026, 12:28 AM UTC
This incident has been resolved.
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