Teaching Strategies incident

Platform Status - Tadpoles and Engage

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on January 20, 2026 affecting Tadpoles and Family Area, lasting 9h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 02:28 PM UTC
Resolved
Jan 21, 2026, 12:28 AM UTC
Duration
9h 59m
Detected by Pingoru
Jan 20, 2026, 02:28 PM UTC

Affected components

TadpolesFamily Area

Update timeline

  1. investigating Jan 20, 2026, 02:28 PM UTC

    We are currently investigating an issue preventing emails from being sent via Tadpoles and the Engage area of SmartTeach (sharing via email). Customers may be unable to send new emails through these features at this time. We are actively working to identify the root cause and will provide an update as soon as more information is available.

  2. resolved Jan 21, 2026, 12:28 AM UTC

    This incident has been resolved.