Teaching Strategies incident

Platform Status - SmartTeach Assess

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on November 25, 2025 affecting Assess Area and Report Area, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 03:36 PM UTC
Resolved
Nov 25, 2025, 05:23 PM UTC
Duration
1h 47m
Detected by Pingoru
Nov 25, 2025, 03:36 PM UTC

Affected components

Assess AreaReport Area

Update timeline

  1. investigating Nov 25, 2025, 03:36 PM UTC

    The Assess area of SmartTeach is experiencing issues and delays in data processing for a subset of customers. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Nov 25, 2025, 04:08 PM UTC

    SmartTeach is experiencing delays in updates to child records. These changes may take longer to appear in other areas, including Assess, Finch, and Reports, but no data has been lost. We have identified the root cause and our team is working on a fix. We will continue to share updates as they become available.

  3. resolved Nov 25, 2025, 05:23 PM UTC

    This incident has been resolved and all child data is now up to date.