Resolved after 1 hour 47 minutes, affecting Assess Area and Report Area, on November 25, 2025.
SmartTeach is experiencing delays in updates to child records. These changes may take longer to appear in other areas, including Assess, Finch, and Reports, but no data has been lost. We have identified the root cause and our team is working on a fix. We will continue to share updates as they become available.
Affected components
Update timeline
- investigating Nov 25, 2025, 03:36 PM UTC
The Assess area of SmartTeach is experiencing issues and delays in data processing for a subset of customers. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
- identified Nov 25, 2025, 04:08 PM UTC
SmartTeach is experiencing delays in updates to child records. These changes may take longer to appear in other areas, including Assess, Finch, and Reports, but no data has been lost. We have identified the root cause and our team is working on a fix. We will continue to share updates as they become available.
- resolved Nov 25, 2025, 05:23 PM UTC
This incident has been resolved and all child data is now up to date.
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