Teaching Strategies incident

Platform Performance Issue

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on June 27, 2025 affecting Library Area and Teach Area and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 05:51 PM UTC
Resolved
Jun 27, 2025, 09:32 PM UTC
Duration
3h 41m
Detected by Pingoru
Jun 27, 2025, 05:51 PM UTC

Affected components

Library AreaTeach AreaAssess AreaDevelop AreaReport AreaFamily AreaAdministration Area

Update timeline

  1. investigating Jun 27, 2025, 05:51 PM UTC

    Users are experiencing delays with updates to classes, children and passwords. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Jun 27, 2025, 08:03 PM UTC

    We have identified the issue and implemented a fix. Data delays will be resolved shortly, we will continue to monitor and provide a final update when we are fully caught up.

  3. resolved Jun 27, 2025, 09:32 PM UTC

    This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.