Teaching Strategies incident

Platform Performance Issue - Tadpoles and Mobile Apps

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on June 12, 2025 affecting Tadpoles, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 06:41 PM UTC
Resolved
Jun 12, 2025, 09:27 PM UTC
Duration
2h 45m
Detected by Pingoru
Jun 12, 2025, 06:41 PM UTC

Affected components

Tadpoles

Update timeline

  1. investigating Jun 12, 2025, 06:41 PM UTC

    Users may be currently experiencing degraded performance from Tadpoles and our mobile applications due to an issue with an upstream vendor. We will provide updates as we receive them.

  2. monitoring Jun 12, 2025, 08:21 PM UTC

    Our upstream vendor is reporting a fix is implemented and recovery is in progress. No ETA on full resolution but we are seeing positive indicators and will continue to monitor.

  3. resolved Jun 12, 2025, 09:27 PM UTC

    This incident has been resolved.