Teaching Strategies incident

Platform Status - Tadpoles and Engage Email

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on March 25, 2026 affecting Tadpoles and Family Area, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2026, 03:45 PM UTC
Resolved
Mar 25, 2026, 04:47 PM UTC
Duration
1h 2m
Detected by Pingoru
Mar 25, 2026, 03:45 PM UTC

Affected components

TadpolesFamily Area

Update timeline

  1. identified Mar 25, 2026, 03:45 PM UTC

    We have identified an issue preventing emails from being sent via Tadpoles and the Engage area. Our team is actively working to resolve this. We will share further updates as progress continues.

  2. resolved Mar 25, 2026, 05:27 PM UTC

    This incident has been resolved. Some customers may experience a brief delay as email queues finish processing.