Teaching Strategies incident

Platform Performance Issue - SmartTeach

Major Resolved View vendor source →

Teaching Strategies experienced a major incident on August 21, 2025 affecting Library Area and Teach Area and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 05:32 PM UTC
Resolved
Aug 21, 2025, 09:15 PM UTC
Duration
3h 43m
Detected by Pingoru
Aug 21, 2025, 05:32 PM UTC

Affected components

Library AreaTeach AreaAssess AreaDevelop AreaQuorumThe HubReport AreaFamily AreaAdministration Area

Update timeline

  1. investigating Aug 21, 2025, 05:32 PM UTC

    The SmartTeach platform is currently experiencing degraded performance. We are investigating the root cause of the issue and will provide more information as soon as possible.

  2. identified Aug 21, 2025, 06:14 PM UTC

    We have identified the issue as an upstream provider. We will continue to provide updates as we receive them.

  3. identified Aug 21, 2025, 07:21 PM UTC

    Our upstream provider is continuing to work on the issue, they report that a fix is being implemented. We We will continue to provide updates as we receive them.

  4. monitoring Aug 21, 2025, 07:47 PM UTC

    Our upstream provider reports that the issue is resolved. We have confirmed that SmartTeach availability and performance is now fully restored. We are continuing to monitor closely.

  5. resolved Aug 21, 2025, 09:15 PM UTC

    This incident has been resolved.