Teaching Strategies had 33 outages in the last 2 years totaling 82h 29m of downtime — averaging 1.4 incidents per month.
There were 33 Teaching Strategies outages since May 31, 2024 totaling 82h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some new users may be experiencing intermittent issues in Assess. We have identified the root cause of the issue and will provide more information as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are unable to access Quorum and The Hub from SmartTeach. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Quorum and The Hub are now operating as expected. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Users are unable to access the ReadyRosie Video Library screens and receive an error message. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The SmartTeach platform is currently experiencing degraded performance. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
We have identified the issue causing the degraded performance and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.
We have provided a fix for the degraded performance affecting the SmartTeach platform. We will continue to monitor the system to ensure the issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
The degraded performance issue in SmartTeach has been resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Rostered users who log into the SmartTeach platform via Single Sign-On (e.g., Clever, ClassLink, RapidIdentity) are experiencing an error and are logged out, unexpectedly. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
We have identified the issue causing the Single Sign-On error and our team is working on a solution to resolve as soon as possible. We will continue to post updates as soon as a fix is applied.
The errors with Single Sign-on into SmartTeach has been resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Users are unable to access At-A-Glance, Add Documentation Checkpoints and receive and error loading message. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users are receiving a "Bad Request" message when accessing Quorum from the Develop area of MyTeachingStrategies. We are currently investigating the root cause of the issue and will provide more information as soon as possible. In the meantime, affected users can successfully access Quorum by logging out of MyTeachingStrategies, clearing their browser cache and cookies, then logging in again.
This incident has been resolved.
Users are unable to access MyTS. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.