Teaching Strategies incident

Platform Status - SmartTeach and Finch Mobile

Resolved after 44 minutes, affecting SmartTeach Mobile and Finch Mobile, on November 14, 2025.

monitoring Nov 14, 2025, 07:48 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 14, 2025, 07:18 PM UTC
Resolved
Nov 14, 2025, 08:02 PM UTC
Duration
44m
Detected by Pingoru
Nov 14, 2025, 07:18 PM UTC

Affected components

SmartTeach MobileFinch Mobile

Update timeline

  1. investigating Nov 14, 2025, 07:18 PM UTC

    A subset of SSO users on the SmartTeach and Finch mobile apps are experiencing login issues. We are investigating and will provide updates as they become available. The web versions of these applications remain available and are not impacted.

  2. monitoring Nov 14, 2025, 07:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 08:02 PM UTC

    This incident has been resolved.

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