Teaching Strategies incident

Platform Status - SmartTeach and Finch Mobile

Minor Resolved View vendor source →

Teaching Strategies experienced a minor incident on November 14, 2025 affecting SmartTeach Mobile and Finch Mobile, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2025, 07:18 PM UTC
Resolved
Nov 14, 2025, 08:02 PM UTC
Duration
44m
Detected by Pingoru
Nov 14, 2025, 07:18 PM UTC

Affected components

SmartTeach MobileFinch Mobile

Update timeline

  1. investigating Nov 14, 2025, 07:18 PM UTC

    A subset of SSO users on the SmartTeach and Finch mobile apps are experiencing login issues. We are investigating and will provide updates as they become available. The web versions of these applications remain available and are not impacted.

  2. monitoring Nov 14, 2025, 07:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 14, 2025, 08:02 PM UTC

    This incident has been resolved.