SysAid Outage History

This incident has been resolved.

Type: Incident Duration: 32 minutes Affected Components: INST15EU, INST16EU, INST21EU, INST19EU, , INST17EU, INST18EU, Europe → Mar 23, 10:34:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 23, 10:37:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 23, 11:06:03 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 52 minutes Affected Components: INST04US, INST08US, INST05US, INST06US, INST67US, , INST73US, INST74US, INST09US, INST64US, INST03US, INST07US, INST72US, North America → Mar 11, 17:19:53 GMT+0 - Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 11, 17:33:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 11, 18:12:10 GMT+0 - Resolved - The issue affecting the service has been resolved and normal functionality has been restored The team will continue to monitor the platform to ensure continued stability Thank you for your patience and cooperation

Type: Incident Duration: 40 minutes Affected Components: INST04US Mar 6, 16:30:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 6, 17:10:04 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 30 minutes Affected Components: INST13AU Feb 24, 19:27:49 GMT+0 - Identified - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 24, 19:32:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now Feb 24, 19:57:26 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions in regards to this event. Sincerely, The SysAid Team

Type: Incident Duration: 36 minutes Affected Components: INST15EU, INST04US, INST80CA, INST08US, INST16EU, INST05US, INST06US, INST67US, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU Feb 16, 11:58:25 GMT+0 - Identified - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 16, 12:34:48 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team

Type: Incident Duration: 56 minutes Nov 18, 20:59:24 GMT+0 - Investigating - We are currently investigating this incident. Nov 18, 21:22:52 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 18, 21:55:02 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team

Type: Incident Duration: 1 hour and 34 minutes Affected Components: INST17EU, INST13AU, INST04US, INST21EU, INST18EU, INST07US, INST73US, INST03US, INST09US, INST72US, INST15EU, INST05US, INST06US, INST19EU, INST67US, INST80CA, INST64US, INST74US, INST08US, INST16EU Oct 1, 07:52:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 1, 07:41:48 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 1, 06:27:09 GMT+0 - Investigating - Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue. Oct 1, 08:00:59 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 13 minutes Affected Components: INST03US - N. Virginia, INST64US - N. Virginia, INST67US - N. Virginia Jun 10, 14:30:16 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 10, 14:22:06 GMT+0 - Investigating - We are currently investigating an incident where customers are logged out or can't access SysAid Jun 10, 14:35:04 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 8 minutes Affected Components: INST80CA - Canada May 8, 18:47:31 GMT+0 - Resolved - This incident has been resolved. May 8, 17:40:00 GMT+0 - Investigating - We are currently investigating performance Degradation on Canada instance.

Type: Incident Duration: 6 days, 1 hour and 30 minutes Affected Components: INST67US - N. Virginia Mar 12, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 12, 15:25:29 GMT+0 - Resolved - We have fixed the issue and are currently monitoring the situation. Mar 12, 15:41:57 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Affected Components: INST17EU - Ireland, INST18EU - Ireland, INST19EU - Frankfurt, INST21EU - Ireland, INST16EU - Ireland, INST15EU - Ireland Feb 17, 08:32:52 GMT+0 - Resolved - We are currently investigating reports of slowness and performance issues in EU instances.

Type: Incident Duration: 1 hour and 42 minutes Affected Components: INST13AU - Sydney, INST03US - N. Virginia, INST04US - N. Virginia, INST05US - N. Virginia, INST06US - N. Virginia, INST07US - Oregon, INST08US - Oregon, INST72US - Oregon, INST67US - N. Virginia, INST74US - Oregon, INST09US - Oregon, INST80CA - Canada, INST17EU - Ireland, INST18EU - Ireland, INST19EU - Frankfurt, INST21EU - Ireland, INST16EU - Ireland, INST15EU - Ireland, INST64US - N. Virginia Jan 22, 16:40:00 GMT+0 - Investigating - We are currently investigating an issue that may prevent some End Users from accessing to the SSP (Self Service Portal) while using Spaces Jan 22, 18:21:44 GMT+0 - Resolved - This incident has been resolved.