SysAid Outage History

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There were 6 SysAid outages since February 10, 2026. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sysaid.com

Minor March 23, 2026

Degraded Performance on EU Instances

Detected by Pingoru
Mar 23, 2026, 10:34 AM UTC
Resolved
Mar 23, 2026, 10:34 AM UTC
Duration
Timeline · 1 update
  1. resolved Mar 23, 2026, 10:34 AM UTC

    Type: Incident Duration: 32 minutes Affected Components: INST15EU, INST16EU, INST21EU, INST19EU, , INST17EU, INST18EU, Europe → Mar 23, 10:34:33 GMT+0 - Investigating - We are currently investigating this incident. Mar 23, 10:37:58 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 23, 11:06:03 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Service disruptions / Performance degradation

Detected by Pingoru
Mar 18, 2026, 01:15 PM UTC
Resolved
Mar 18, 2026, 01:15 PM UTC
Duration
Timeline · 1 update
  1. resolved Mar 18, 2026, 01:15 PM UTC

    Type: Incident Duration: 32 minutes Affected Components: INST80CA Mar 18, 13:15:32 GMT+0 - Investigating - Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 18, 13:43:37 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 18, 13:47:19 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 11, 2026

Service disruptions for US instances

Detected by Pingoru
Mar 11, 2026, 05:19 PM UTC
Resolved
Mar 11, 2026, 05:19 PM UTC
Duration
Timeline · 1 update
  1. resolved Mar 11, 2026, 05:19 PM UTC

    Type: Incident Duration: 52 minutes Affected Components: INST04US, INST08US, INST05US, INST06US, INST67US, , INST73US, INST74US, INST09US, INST64US, INST03US, INST07US, INST72US, North America → Mar 11, 17:19:53 GMT+0 - Investigating - Our team is currently investigating a service disruption. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Mar 11, 17:33:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 11, 18:12:10 GMT+0 - Resolved - The issue affecting the service has been resolved and normal functionality has been restored The team will continue to monitor the platform to ensure continued stability Thank you for your patience and cooperation

Read the full incident report →

Minor March 6, 2026

Performance issues on INST04US instance

Detected by Pingoru
Mar 06, 2026, 04:30 PM UTC
Resolved
Mar 06, 2026, 04:30 PM UTC
Duration
Timeline · 1 update
  1. resolved Mar 06, 2026, 04:30 PM UTC

    Type: Incident Duration: 40 minutes Affected Components: INST04US Mar 6, 16:30:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 6, 17:10:04 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Service disruptions for Spaces clients

Detected by Pingoru
Feb 24, 2026, 07:27 PM UTC
Resolved
Feb 24, 2026, 07:27 PM UTC
Duration
Timeline · 1 update
  1. resolved Feb 24, 2026, 07:27 PM UTC

    Type: Incident Duration: 30 minutes Affected Components: INST13AU Feb 24, 19:27:49 GMT+0 - Identified - Our team has identified a service disruption for Spaces environments, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 24, 19:32:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Spaces clients should have accesbility now Feb 24, 19:57:26 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions in regards to this event. Sincerely, The SysAid Team

Read the full incident report →

Minor February 16, 2026

Service disruptions / Performance degradation - Email Integration

Detected by Pingoru
Feb 16, 2026, 11:58 AM UTC
Resolved
Feb 16, 2026, 11:58 AM UTC
Duration
Timeline · 1 update
  1. resolved Feb 16, 2026, 11:58 AM UTC

    Type: Incident Duration: 36 minutes Affected Components: INST15EU, INST04US, INST80CA, INST08US, INST16EU, INST05US, INST06US, INST67US, INST21EU, INST19EU, INST13AU, INST73US, INST74US, INST09US, INST64US, INST03US, INST17EU, INST07US, INST72US, INST18EU Feb 16, 11:58:25 GMT+0 - Identified - Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team Feb 16, 12:34:48 GMT+0 - Resolved - This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team

Read the full incident report →

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