SysAid incident

Monitoring - Service disruption affecting ticket management

Minor Resolved

SysAid experienced a minor incident on July 10, 2026 affecting North America (INST03US - N. Virginia) and North America (INST04US - N. Virginia) and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 05:59 PM UTC
Resolved
Jul 10, 2026, 07:44 PM UTC
Duration
1h 44m
Detected by Pingoru
Jul 10, 2026, 05:59 PM UTC

Affected components

North America (INST03US - N. Virginia)North America (INST04US - N. Virginia)North America (INST05US - N. Virginia)North America (INST06US - N. Virginia)North America (INST07US - Oregon)North America (INST08US - Oregon)North America (INST09US - Oregon)North America (INST64US - N. Virginia)North America (INST67US - N. Virginia)North America (INST72US - Oregon)

Update timeline

  1. investigating Jul 10, 2026, 05:59 PM UTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.

  2. monitoring Jul 10, 2026, 06:06 PM UTC

    The third-party provider has applied a fix, and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected.

  3. monitoring Jul 10, 2026, 06:18 PM UTC

    We are currently experiencing a service disruption affecting ticket management for some customers. The issue stems from an outage at a third-party infrastructure provider. The provider has implemented a fix and we are monitoring recovery. We expect service to be fully restored shortly. Customer data is safe and unaffected. In case of issues, please reach out to our Customer Care team.

  4. resolved Jul 10, 2026, 07:44 PM UTC

    This incident has been resolved.