SysAid incident

Service disruptions / Performance degradation - Email Integration

Minor Resolved View vendor source →

SysAid experienced a minor incident on February 16, 2026, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 11:58 AM UTC
Resolved
Feb 16, 2026, 12:34 PM UTC
Duration
36m
Detected by Pingoru
Feb 16, 2026, 11:58 AM UTC

Update timeline

  1. identified Feb 16, 2026, 11:58 AM UTC

    Our team has identified a service disruption / performance degradation regarding Email integration, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.

  2. resolved Feb 16, 2026, 12:34 PM UTC

    This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.