SysAid experienced a minor incident on February 10, 2026, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 10, 2026, 08:41 AM UTC
Our team has identified a service disruption / performance degradation, we are currently investigating and will update accordingly. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.
- investigating Feb 10, 2026, 08:45 AM UTC
Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.
- monitoring Feb 10, 2026, 09:37 AM UTC
We implemented a fix and are currently monitoring the result..
- resolved Feb 10, 2026, 09:50 AM UTC
This issue has been confirmed as resolved. Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.