SysAid experienced a minor incident on March 18, 2026, lasting 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 18, 2026, 01:15 PM UTC
Our team is currently investigating a service disruption / performance degradation. We’re working to identify the root cause of this issue as soon as possible. You can visit the following page for ongoing updates: [SysAid’s Cloud Status Page](https://www.sysaid.com/support/cloud-status) Feel free to contact our [Customer Care Team](https://helpdesk.sysaid.com/servicePortal) directly if you have any questions. Sincerely, The SysAid Team.
- monitoring Mar 18, 2026, 01:43 PM UTC
We implemented a fix and are currently monitoring the result..
- resolved Mar 18, 2026, 01:47 PM UTC
This incident has been resolved..