SysAid incident

LDAP users might experience login issues accross multiple instances

Minor Resolved View vendor source →

SysAid experienced a minor incident on October 1, 2025, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 06:27 AM UTC
Resolved
Oct 01, 2025, 08:00 AM UTC
Duration
1h 33m
Detected by Pingoru
Oct 01, 2025, 06:27 AM UTC

Update timeline

  1. investigating Oct 01, 2025, 06:27 AM UTC

    Users that were imported via LDAP integration might experience login issues. This issue only affects Users that were imported via LDAP integration We are currently working on identifying the root cause of the issue..

  2. identified Oct 01, 2025, 07:41 AM UTC

    We are continuing to work on a fix for this incident..

  3. monitoring Oct 01, 2025, 07:52 AM UTC

    We implemented a fix and are currently monitoring the result..

  4. resolved Oct 01, 2025, 08:00 AM UTC

    This incident has been resolved..