SurveySparrow Outage History

The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

The issue affecting **Ticket Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Affected Components: Reputation Management May 20, 15:04:26 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Reputation Management** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. May 20, 15:04:42 GMT+0 - Resolved - The issue affecting **Reputation Management** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Affected Components: Responses & Analytics May 20, 15:04:05 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. May 20, 15:04:10 GMT+0 - Resolved - The issue affecting **Responses & Analytics** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Duration: 2 minutes Affected Components: Builder Apr 20, 07:26:55 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Apr 20, 07:29:23 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Duration: 1 minute Affected Components: Collect responses Mar 29, 01:41:14 GMT+0 - Investigating - We are currently experiencing performance degradation in our ASIA PACIFIC (Mumbai) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Mar 29, 01:42:00 GMT+0 - Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Duration: 1 minute Affected Components: Collect responses Mar 20, 23:19:33 GMT+0 - Investigating - We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Mar 20, 23:20:25 GMT+0 - Resolved - The issue affecting **Collect** services has been fully resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Duration: 37 minutes Affected Components: Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management Feb 20, 09:43:55 GMT+0 - Identified - We are currently experiencing a service disruption affecting the Ticket Management system. Users may be unable to create, view, or update tickets at this time. Our engineering team has identified the issue and is actively working on resolving it with the highest priority. Feb 20, 10:11:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 20, 10:21:12 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 7 hours and 35 minutes Affected Components: Notifications Feb 17, 05:42:51 GMT+0 - Identified - We are currently experiencing degraded performance affecting survey email shares and reminder deliveries. Users may notice delays in email distribution. The issue has been identified and is caused by temporary resource contention within our backend systems. Our engineering team is actively working to resolve this as a priority and restore normal performance. Feb 17, 13:17:49 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 6 minutes Affected Components: Builder Feb 16, 11:47:01 GMT+0 - Investigating - We are currently experiencing performance degradation in our Canada region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Feb 16, 11:52:58 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Duration: 7 minutes Affected Components: Collect responses Feb 12, 15:01:53 GMT+0 - Investigating - We are currently experiencing performance degradation in our MIDDLE EAST(UAE) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Feb 12, 15:08:58 GMT+0 - Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

Type: Incident Duration: 57 minutes Affected Components: Notifications, Responses & Analytics Feb 2, 15:30:00 GMT+0 - Monitoring - We are currently experiencing slower background job processing. As a result, email shares and the sync of survey responses to dashboards may be delayed. The issue has been identified and a fix has been rolled out. We are monitoring the system to ensure full recovery. Feb 2, 16:27:10 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 1 hour and 37 minutes Affected Components: Builder Jan 24, 11:14:31 GMT+0 - Resolved - This incident has been resolved. Jan 24, 09:37:07 GMT+0 - Investigating - We are currently experiencing performance degradation in our Sydney region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Type: Incident Duration: 1 minute Affected Components: Builder Jan 23, 08:42:26 GMT+0 - Investigating - We are currently experiencing performance degradation in our MIDDLE EAST(UAE) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Jan 23, 08:43:08 GMT+0 - Resolved - The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.