SurveySparrow incident

EU CENTRAL (Frankfurt): Builder Service Performance Degradation

Minor Resolved

SurveySparrow experienced a minor incident on May 18, 2026 affecting EU CENTRAL (FRANKFURT) (Builder), lasting 2m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 05:48 PM UTC
Resolved
May 18, 2026, 05:50 PM UTC
Duration
2m
Detected by Pingoru
May 18, 2026, 05:48 PM UTC

Affected components

EU CENTRAL (FRANKFURT) (Builder)

Update timeline

  1. investigating May 18, 2026, 05:48 PM UTC

    We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **Builder** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

  2. resolved May 18, 2026, 05:50 PM UTC

    The issue affecting **Builder** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.