SurveySparrow incident

Ticket Management system is currently unavailable

Major Resolved View vendor source →

SurveySparrow experienced a major incident on February 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2026, 09:43 AM UTC
Resolved
Feb 20, 2026, 09:43 AM UTC
Duration
—
Detected by Pingoru
Feb 20, 2026, 09:43 AM UTC

Update timeline

  1. resolved Feb 20, 2026, 09:43 AM UTC

    Type: Incident Duration: 37 minutes Affected Components: Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management, Ticket Management Feb 20, 09:43:55 GMT+0 - Identified - We are currently experiencing a service disruption affecting the Ticket Management system. Users may be unable to create, view, or update tickets at this time. Our engineering team has identified the issue and is actively working on resolving it with the highest priority. Feb 20, 10:11:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 20, 10:21:12 GMT+0 - Resolved - This incident has been resolved.