Is SurveySparrow down?

We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up.

API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team.

Type: Incident Duration: 10 minutes Affected Components: API Aug 24, 21:56:34 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU CENTRAL (Frankfurt) region, affecting **API** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 24, 21:59:09 GMT+0 - Resolved - The issue affecting **API** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 24, 22:06:10 GMT+0 - Monitoring - API service has recovered after capacity automatically scaled out. We are monitoring stability and completing root-cause follow-up. Aug 24, 22:06:19 GMT+0 - Resolved - API service remains fully recovered. Root-cause follow-up is tracked with the owning engineering team.

We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability.

We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident.

The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements.

Type: Incident Duration: 14 minutes Affected Components: Collect responses Aug 22, 09:48:33 GMT+0 - Investigating - We are currently experiencing performance degradation in our EU WEST(London) region, affecting **Collect** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress. Aug 22, 09:51:20 GMT+0 - Resolved - The issue affecting **Collect** services has been resolved, and normal operations have resumed. The system is now operating smoothly, and we are actively monitoring to ensure continued stability. Aug 22, 09:57:47 GMT+0 - Identified - We identified elevated database connection contention in the Collect serving path, which caused delayed response processing. Traffic and latency are recovering, and affected submissions were accepted by the recovery path for replay. We are monitoring recovery and validating response processing before resolving the incident. Aug 22, 10:02:40 GMT+0 - Resolved - The Collect performance degradation in EU WEST (London) has been resolved. Request latency and database connection availability have returned to normal, the serving pods are healthy, and monitoring confirms sustained recovery. Follow-up work is tracking replay validation and resilience improvements.

We are currently experiencing performance degradation in our US EAST (North Virginia) region, affecting **Responses & Analytics** services.Our team is currently investigating and working to resolve the issue as quickly as possible. We will provide additional updates as we progress.

Responses & Analytics performance has recovered in US EAST. Serving capacity is healthy and the status route has remained normal after automatic scaling. We are tracking preventive follow-up separately.