Suralink Outage History

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Suralink had 16 outages in the last 2 years totaling 28h 11m of downtime — averaging 0.7 incidents per month.

There were 16 Suralink outages since October 29, 2025 totaling 28h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.suralink.com

Minor September 30, 2026

Login Issues - US Region

Detected by Pingoru
Sep 30, 2026, 08:23 PM UTC
Resolved
Sep 30, 2026, 09:27 PM UTC
Duration
1h 3m
Affected: Suralink Web Application
Timeline · 3 updates
  1. identified Sep 30, 2026, 08:23 PM UTC

    We have identified an issue with a downstream provider that is impacting users attempting to log in to Suralink in the US region. We appreciate your patience and will provide an update as soon as we have more information to share.

  2. monitoring Sep 30, 2026, 08:59 PM UTC

    The login issues that are impacting users in the US region are improving, and we are monitoring to ensure full resolution. Thank you for your patience.

  3. resolved Sep 30, 2026, 09:27 PM UTC

    The login issues in the US region have been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Major September 28, 2026

Secure File Sharing Download Issues - All Regions

Detected by Pingoru
Sep 28, 2026, 08:49 PM UTC
Resolved
Sep 28, 2026, 09:21 PM UTC
Duration
32m
Affected: Secure File SharingSecure File SharingSecure File SharingSecure File Sharing
Timeline · 3 updates
  1. investigating Sep 28, 2026, 08:49 PM UTC

    We are investigating reports of file download failures in Secure File Sharing, and will provide an update in 30 minutes, or sooner if more information becomes available.

  2. monitoring Sep 28, 2026, 09:05 PM UTC

    A fix for the issue preventing files from downloading in Secure File Sharing has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  3. resolved Sep 28, 2026, 09:21 PM UTC

    The issue that was preventing files from downloading in Secure File Sharing has been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Critical August 26, 2026

Application Outage - US Region

Detected by Pingoru
Aug 26, 2026, 06:28 PM UTC
Resolved
Aug 26, 2026, 06:53 PM UTC
Duration
24m
Affected: Suralink Web Application
Timeline · 3 updates
  1. investigating Aug 26, 2026, 06:28 PM UTC

    We are investigating the cause of the Suralink application being unavailable in the US region, and will provide an update in 30 minutes, or sooner if more information becomes available.

  2. monitoring Aug 26, 2026, 06:35 PM UTC

    A fix for the issue preventing users from logging in and using the Suralink application in the US region has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  3. resolved Aug 26, 2026, 06:53 PM UTC

    The issue preventing users from logging in or using Suralink in the US region has been resolved. We apologize for the inconvenience, and appreciate your patience.

Read the full incident report →

Critical July 9, 2026

Degraded Performance - CA Region

Detected by Pingoru
Jul 09, 2026, 11:10 PM UTC
Resolved
Jul 10, 2026, 12:03 AM UTC
Duration
52m
Affected: Suralink Web Application
Timeline · 4 updates
  1. investigating Jul 09, 2026, 11:10 PM UTC

    We are investigating reports of slow response times or intermittent failures when loading pages in the Suralink application. We’ll provide an update in 30 minutes, or sooner if more information becomes available.

  2. investigating Jul 09, 2026, 11:40 PM UTC

    We're still investigating reports of slow response times or intermittent failures when loading pages in the Suralink application in the Canada region. We're focused on resolving this as quickly as possible, and will be back with an update in another 30 minutes, or sooner if we have information to share.

  3. monitoring Jul 09, 2026, 11:48 PM UTC

    A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  4. resolved Jul 10, 2026, 12:03 AM UTC

    The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Minor July 9, 2026

Degraded performance in Workpaper Suite, Assessment Hub, and Cloud Testing Suite - US Region

Detected by Pingoru
Jul 09, 2026, 07:57 PM UTC
Resolved
Jul 09, 2026, 08:15 PM UTC
Duration
17m
Affected: Workpaper SuiteAssessment HubCloud Testing Suite
Timeline · 3 updates
  1. identified Jul 09, 2026, 07:57 PM UTC

    We have identified an issue that is preventing the Intelligence features in Workpaper Suite, Ask Anything in Assessment Hub, and Cloud Testing Suite from working as expected. Our engineering team is actively working to resolve this, and we'll provide an update when we have more information to share.

  2. monitoring Jul 09, 2026, 08:07 PM UTC

    We have implemented a fix for the issues causing performance degradation in Workpaper Suite, Assessment Hub, and Cloud Testing Suite, and our teams are monitoring to ensure full resolution.

  3. resolved Jul 09, 2026, 08:15 PM UTC

    The issue that was causing degraded performance in Workpaper Suite, Assessment Hub, and Cloud Testing Suite has been resolved.

Read the full incident report →

Major June 15, 2026

Login Issues - All Regions

Detected by Pingoru
Jun 15, 2026, 06:30 PM UTC
Resolved
Jun 15, 2026, 07:00 PM UTC
Duration
29m
Affected: Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application
Timeline · 3 updates
  1. identified Jun 15, 2026, 06:30 PM UTC

    We have identified an issue that is preventing some users from signing in to Suralink, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.

  2. monitoring Jun 15, 2026, 06:44 PM UTC

    We have implemented a fix for the login issues that are impacting users in all regions, and are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  3. resolved Jun 15, 2026, 07:00 PM UTC

    The issue that was preventing some users from logging into Suralink has been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Minor June 3, 2026

Degraded Performance - All Regions

Detected by Pingoru
Jun 03, 2026, 09:51 PM UTC
Resolved
Jun 03, 2026, 10:13 PM UTC
Duration
22m
Affected: Suralink Web ApplicationSuralink Web ApplicationSuralink Web Application
Timeline · 3 updates
  1. identified Jun 03, 2026, 09:51 PM UTC

    We have identified the cause of the degraded performance issues in the Suralink application, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.

  2. monitoring Jun 03, 2026, 09:57 PM UTC

    A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  3. resolved Jun 03, 2026, 10:13 PM UTC

    The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Minor May 1, 2026

Degraded Performance with Clients Search - US Region

Detected by Pingoru
May 01, 2026, 01:39 PM UTC
Resolved
May 01, 2026, 02:28 PM UTC
Duration
49m
Affected: Suralink Web Application
Timeline · 4 updates
  1. investigating May 01, 2026, 01:39 PM UTC

    We are investigating reports of failures when using the Clients Search feature in the US region. We’ll provide an update in 30 minutes, or sooner if more information becomes available.

  2. identified May 01, 2026, 01:47 PM UTC

    We have identified the cause of the issue that is preventing the Clients Search feature from working as expected, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.

  3. monitoring May 01, 2026, 02:12 PM UTC

    A fix for the issue preventing Clients Search from working has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  4. resolved May 01, 2026, 02:28 PM UTC

    The issues with the Clients Search feature in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.

Read the full incident report →

Critical February 27, 2026

File Upload and Download - US Region

Detected by Pingoru
Feb 27, 2026, 09:50 PM UTC
Resolved
Feb 27, 2026, 10:14 PM UTC
Duration
24m
Affected: File Uploads and Downloads
Timeline · 3 updates
  1. investigating Feb 27, 2026, 09:50 PM UTC

    We are investigating an issue that is preventing files from uploading and downloading in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Feb 27, 2026, 10:01 PM UTC

    We have implemented a fix that was preventing files from uploading and downloading in the US region, and are monitoring to ensure full resolution.

  3. resolved Feb 27, 2026, 10:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026

Request Comments not saving or loading - US Region

Detected by Pingoru
Feb 24, 2026, 05:14 PM UTC
Resolved
Feb 24, 2026, 05:41 PM UTC
Duration
26m
Affected: Request List (Engagements)
Timeline · 3 updates
  1. investigating Feb 24, 2026, 05:14 PM UTC

    We are investigating an issue with the Suralink web application affecting users in the US region, where request comments may not be loading or saving. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Feb 24, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 24, 2026, 05:41 PM UTC

    The issue that was preventing request comments from loading or saving has been resolved.

Read the full incident report →

Major February 20, 2026

SSO Login Issues

Detected by Pingoru
Feb 20, 2026, 02:46 PM UTC
Resolved
Feb 20, 2026, 03:58 PM UTC
Duration
1h 12m
Affected: SSOSSOSSO
Timeline · 3 updates
  1. investigating Feb 20, 2026, 02:46 PM UTC

    We are currently investigating an issue that is preventing some users from signing in through SSO. Our engineering teams are actively investigating, and we will provide an update when we have more information.

  2. monitoring Feb 20, 2026, 03:27 PM UTC

    A fix for the issue that was preventing some users from signing in through SSO has been implemented, and we are monitoring to ensure full recovery.

  3. resolved Feb 20, 2026, 03:58 PM UTC

    This issue that was preventing some users from signing in through SSO has been resolved.

Read the full incident report →

Critical February 12, 2026

Suralink Web Application - US Region

Detected by Pingoru
Feb 12, 2026, 04:27 PM UTC
Resolved
Feb 12, 2026, 08:44 PM UTC
Duration
4h 17m
Affected: Suralink Web Application
Timeline · 7 updates
  1. investigating Feb 12, 2026, 04:27 PM UTC

    We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. identified Feb 12, 2026, 05:29 PM UTC

    We have identified the issue with the application in the US region. Our engineers are actively working to resolve this as quickly as possible.

  3. monitoring Feb 12, 2026, 07:05 PM UTC

    Thank you for your patience. A fix has been implemented, and we are currently monitoring the system closely as users begin logging back in.

  4. identified Feb 12, 2026, 07:31 PM UTC

    We have identified issues that are preventing some users from logging in and are working to resolve them asap.

  5. identified Feb 12, 2026, 08:04 PM UTC

    We are continuing to work to fully resolve the issue preventing some users from logging in.

  6. monitoring Feb 12, 2026, 08:23 PM UTC

    Thank you again for your patience. A fix has been implemented, and we are currently monitoring the system closely.

  7. resolved Feb 12, 2026, 08:44 PM UTC

    The technical issues impacting the platform have been resolved. We apologize for any inconvenience and thank you for your patience.

Read the full incident report →

Minor January 29, 2026

Some client users are unable to upload files or view comments - US Region

Detected by Pingoru
Jan 29, 2026, 05:28 PM UTC
Resolved
Jan 29, 2026, 06:35 PM UTC
Duration
1h 6m
Affected: File Uploads and DownloadsRequest List (Engagements)
Timeline · 3 updates
  1. investigating Jan 29, 2026, 05:28 PM UTC

    We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.

  2. monitoring Jan 29, 2026, 06:12 PM UTC

    A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.

  3. resolved Jan 29, 2026, 06:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Suralink system emails are not being delivered to some users

Detected by Pingoru
Jan 22, 2026, 09:10 PM UTC
Resolved
Jan 23, 2026, 05:27 AM UTC
Duration
8h 16m
Affected: EmailEmailEmail
Timeline · 2 updates
  1. identified Jan 22, 2026, 09:10 PM UTC

    We have identified an issue with system emails not being delivered to some users, due to service degradation of Microsoft 365. We are monitoring to ensure full resolution. For more information, see https://status.cloud.microsoft/.

  2. resolved Jan 23, 2026, 05:27 AM UTC

    Microsoft is reporting improvements in mail delivery, and successful delivery of emails from Suralink has also been confirmed. Please refer to https://status.cloud.microsoft/ for further updates on this issue, and reach out to Suralink Support if additional assistance is needed.

Read the full incident report →

Major January 12, 2026

Slow Response Time - US Region

Detected by Pingoru
Jan 12, 2026, 07:35 PM UTC
Resolved
Jan 12, 2026, 08:23 PM UTC
Duration
48m
Affected: Suralink Web Application
Timeline · 3 updates
  1. investigating Jan 12, 2026, 07:35 PM UTC

    We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.

  2. monitoring Jan 12, 2026, 07:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 12, 2026, 08:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Secure File Sharing Outlook Add-in & Workpaper Suite access issues

Detected by Pingoru
Oct 29, 2025, 05:47 PM UTC
Resolved
Oct 30, 2025, 12:33 AM UTC
Duration
6h 45m
Affected: Secure File SharingSecure File SharingSecure File SharingWorkpaper SuiteWorkpaper SuiteWorkpaper Suite
Timeline · 3 updates
  1. identified Oct 29, 2025, 05:47 PM UTC

    We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.

  2. monitoring Oct 29, 2025, 09:00 PM UTC

    The issue preventing users from working with the Secure File Sharing and Workpaper Suite add-ins is in recovery and we're seeing successful activity in both. We will continue to monitor and provide updates.

  3. resolved Oct 30, 2025, 12:33 AM UTC

    The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.

Read the full incident report →